- Report: #308619
Complaint Review: Cricket Wireless - Kansas City Missouri
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Cricket Wireless
75th And Prospect Kansas City, 64133 Missouri, U.S.A.
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Cricket Wireless accessories are a rip off! Kansas City Missouri
Cricket phones... are they worth the headache? My 19 year old purchased a Cricket phone shortly after her graduation in May 2008. On or about February 1.,2008 her charger stopped charging. On February 4, 2008 I took her to the Cricket store located at 75th and Prospect (71 HWY) in KCMO to purchase a new charger for $15.00. On Tuesday February 12, 2008 I returned to the store with the receipt and the charger and was told I needed to bring the phone in before they would exchange the charger to make sure it wasn't the battery. This morning February 13, 2008 my daughter accompanied by my mother returned to the store with the phone, charger and the receipt and was told that they would not replace the charger because it was over 3 days!
I contacted Cricket's 800 number and spoke to two people, neither could help. Since the phone is paid through the month I instructed them to close the account on February 29, 2008 because I didn't like the service that we received. At this point it's not about the $15, but about there return policies that need to be printed on the receipts. It appears to me, that if a company will only give you a three day return police that they are producing and selling faulty equipment to keep customers coming back, (this is not the first charger we've had to purchase).
Had this been AT&T (who I have), they would have did everything in they're powers to keep me as customer. Should they be called Cricket or just CHEAP??????
Your response will be appreciated.
Tweav1
kansas city, Missouri
U.S.A.
I contacted Cricket's 800 number and spoke to two people, neither could help. Since the phone is paid through the month I instructed them to close the account on February 29, 2008 because I didn't like the service that we received. At this point it's not about the $15, but about there return policies that need to be printed on the receipts. It appears to me, that if a company will only give you a three day return police that they are producing and selling faulty equipment to keep customers coming back, (this is not the first charger we've had to purchase).
Had this been AT&T (who I have), they would have did everything in they're powers to keep me as customer. Should they be called Cricket or just CHEAP??????
Your response will be appreciated.
Tweav1
kansas city, Missouri
U.S.A.
5 Updates & Rebuttals
M
Winston Salem,North Carolina,
U.S.A.
Great point!!
#2UPDATE EX-employee responds
Mon, February 18, 2008
I think that is a GREAT point you made "Pmjsmom"!! If you went to an "authorized dealer", they are NOT held to the same standards that a Cricket-owned corporate store. That is why I NEVER recommend anyone to buy ANYTHING from an "authorized dealer" because they are hardly EVER truthful.
Pmjsmom
Raytown,Missouri,
U.S.A.
I think you went to the wrong store.....
#3Consumer Suggestion
Sun, February 17, 2008
I went to mycricket.com & went to 'find a store' & it appears that the store that you went to was not a Cricket wireless corporate owned store. It was one of their 'authorized dealers'. I aggree with you, I would be upset too, but perhaps the outcome would have been different if you purchased it directly from Cricket & not one of their 'authorized dealers'. Does that make sense?!?!
M
Winston Salem,North Carolina,
U.S.A.
That IS horrible!!
#4UPDATE EX-employee responds
Sun, February 17, 2008
Um...just so I get it right, your daughter graduated in May 2007, and had a problem in February 2008, right? Anyways, I'm not aware of Cricket's return policy. That's completely controlled by the store, which the reps tended to do whatever they wanted to do basically. As for the charger....Cricket does NOT manufacture them, so you can't blame THEM for the faulty equipment really, but they ARE to be blamed on their return policy. It could have been that the rep you talked to didn't want to help you. Most reps at the store do NOT want to help customers...and they do NOT need to be reps.... So was it the charger or the phone that stopped working? It's very possible that it was the phone. RARELY does a charger stop working unless it's the battery and/or the phone.
M
Winston Salem,North Carolina,
U.S.A.
That IS horrible!!
#5UPDATE EX-employee responds
Sun, February 17, 2008
Um...just so I get it right, your daughter graduated in May 2007, and had a problem in February 2008, right? Anyways, I'm not aware of Cricket's return policy. That's completely controlled by the store, which the reps tended to do whatever they wanted to do basically. As for the charger....Cricket does NOT manufacture them, so you can't blame THEM for the faulty equipment really, but they ARE to be blamed on their return policy. It could have been that the rep you talked to didn't want to help you. Most reps at the store do NOT want to help customers...and they do NOT need to be reps.... So was it the charger or the phone that stopped working? It's very possible that it was the phone. RARELY does a charger stop working unless it's the battery and/or the phone.
M
Winston Salem,North Carolina,
U.S.A.
That IS horrible!!
#6UPDATE EX-employee responds
Sun, February 17, 2008
Um...just so I get it right, your daughter graduated in May 2007, and had a problem in February 2008, right? Anyways, I'm not aware of Cricket's return policy. That's completely controlled by the store, which the reps tended to do whatever they wanted to do basically. As for the charger....Cricket does NOT manufacture them, so you can't blame THEM for the faulty equipment really, but they ARE to be blamed on their return policy. It could have been that the rep you talked to didn't want to help you. Most reps at the store do NOT want to help customers...and they do NOT need to be reps.... So was it the charger or the phone that stopped working? It's very possible that it was the phone. RARELY does a charger stop working unless it's the battery and/or the phone.
