- Report: #246521
Complaint Review: Cricket Wireless - Nashville Tennessee
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Cricket Wireless
Nashville, Tennessee, U.S.A.
Phone:
800-274-2538
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Cricket Wireless Over charged me. Charged me after the cancellation. Nashville Tennessee
My husband called me from his work saying that his phone was disconnected. I always use my bank to pay the bills as I have done to Cricket. I have sent the bill earlier than the due date. My Internet statement also shows that the payment was sent on time.
After finding out that the bill has been sent out, I called Cricket. They tell me that they did not receive it. So I pay on the phone including the reactivation fee. I call back the bank to ask for $15 reactivation fee. Bank agrees to pay and asks me if I want to stop payment on a check that Cricket claims it didn't get there. So I stop payment on the check.
Few months later, I decide to switch to T-mobile and I call Cricket to cancel. I'm thinking everything is fine and dandy, but when I check my balance on my checking account, I see $50 taken out of my account by Cricket. I thought that was the last payment, so I don't dispute.
And a month later, I see they took $132 out of my bank account. They've received the check I have sent later and they charged me $15 of NSF/Stop Payment Fee, $46.51 of Returned Check Amount and $20 of Reinstatement Fee.
They put them all together along with a month of usage fee which I haven't used.
I call Cricket and she tells me that they can't open my file to help me and I have to go to full service Cricket store. I ask to cancel it and asked if they see any cancellation phone log. She tells me she doesn't see anything. I am so angry, I am speechless. I don't know what to do. If I go to a full service Cricket store, I know they will come up with some sort of excuse not to pay me back. And they are so very rude and unfriendly.
I'm going to also report to BBB about this. They owe me around $180. I will go all the way to get my money back. It's not all about the money but it's about how the big corporate gauging us.
Thanks for reading.
June
Denver, Colorado
U.S.A.
After finding out that the bill has been sent out, I called Cricket. They tell me that they did not receive it. So I pay on the phone including the reactivation fee. I call back the bank to ask for $15 reactivation fee. Bank agrees to pay and asks me if I want to stop payment on a check that Cricket claims it didn't get there. So I stop payment on the check.
Few months later, I decide to switch to T-mobile and I call Cricket to cancel. I'm thinking everything is fine and dandy, but when I check my balance on my checking account, I see $50 taken out of my account by Cricket. I thought that was the last payment, so I don't dispute.
And a month later, I see they took $132 out of my bank account. They've received the check I have sent later and they charged me $15 of NSF/Stop Payment Fee, $46.51 of Returned Check Amount and $20 of Reinstatement Fee.
They put them all together along with a month of usage fee which I haven't used.
I call Cricket and she tells me that they can't open my file to help me and I have to go to full service Cricket store. I ask to cancel it and asked if they see any cancellation phone log. She tells me she doesn't see anything. I am so angry, I am speechless. I don't know what to do. If I go to a full service Cricket store, I know they will come up with some sort of excuse not to pay me back. And they are so very rude and unfriendly.
I'm going to also report to BBB about this. They owe me around $180. I will go all the way to get my money back. It's not all about the money but it's about how the big corporate gauging us.
Thanks for reading.
June
Denver, Colorado
U.S.A.
1 Updates & Rebuttals
M
Winston Salem,North Carolina,
U.S.A.
A note about using Online Banking.......
#2UPDATE EX-employee responds
Fri, May 04, 2007
First of all, I can understand your frustration with using Online Banking. However, your complaint is not uncommon. 1) While a payment may be "sent" on-time, you MUST ALWAYS look at the ARRIVAL date. For some companies, I can send a payment, but it won't ARRIVE into their system for 4 business days. So, while I send a payment on 05/01/07, it may not ARRIVE until 05/08/07. Therefore, if your payment was due ON 05/01/07, the payment is LATE. 2) If you weren't aware of it already, ANY "stop payment" that you issue on a check DOES COST YOU. Some banks actually may not charge you for that service, but MOST do. Stop payments can sometimes cost as much as $30 or so. 3) Whenever you send a "stop payment", basically a company's system is looking for the money, yet you say "don't pay it". Therefore, their systems WILL charge you a fee for sending them a check of NO value. ALL companies use this policy. 4) Cricket has a policy that if you have any NSF/Stop Payments happen on your account, you are referred to their "Full Service" Store to take care of the problem. Basically, your problem came from doing a "Stop Payment" on your "Online Banking" payment. NEVER use that feature UNLESS you are aware of its consequences. You would have been better off canceling your payment through Online Banking. Also, if you weren't aware already, you CAN access your Cricket billing account ONLINE. That way, you can verify if payments are received. TIP: When using Online Banking, ALWAYS check the ARRIVAL date and NOT the date that you SENT the payment. Companies go by when a payment is RECEIVED, NOT when a payment is sent.
