- Report: #1138825
Complaint Review: Custom Built Personal Training - Nationwide
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Author Not Confirmed
Why?
Custom Built Personal Training
Nationwide, USA
Phone:
678-526-6977
Web:
www.custombuiltpt.com
Categories:
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Custom Built Personal Training CBPT Horrible Business Standards & Lack of Professionalism Nationwide
I want to make known a terrible experience that myself and my wife have encountered with Custom Built Personal Training. Our experience has fallen on deaf ears within their customer service and management team; However, I bet their potential customers are willing to listen.
Our Story:
My wife wanted to get a personal trainer and with Custom Built Personal Training inside our gym, what better place to go... She signed up for 48 sessions, which she would use, one per week until they were gone. During this time we were fortunate to get pregnant, as previously we had complications and this pregnancy was considered high risk. At that time she it was suggested that she not go to the personal trainer anymore as she would have to keep her heart-rate below 140 BPM. I discussed this with the personal trainer and said that I would complete the sessions that were originally agreed upon. At that time we had six sessions remaining. I fulfilled the sessions and the trainer said just to let them know when my wife wanted to start back up again. Fast forward, two months later we realize that they didn't stop charging us. We had paid three months of sessions that we weren't planning on using nor did we want to pay for with the thought of a baby on the way. I called and spoke to customer service, explained the situation and was told that there was nothing that could be done with the money that has been paid but they would stop me from being charged going forward. I was told that I had to sign a document a month prior to canceling; However, they just verbally took my cancellation over the phone. And if you remember, I discussed with my trainer that I wanted to cancel at the end of the required sessions. After all is said and done, Custom Built Personal Training still has our money and will not give it back. Oh, and to add to the lack of professionalism, I was told on April 4, 2014 that Kimberly would call me back within 48 hours. I am sure that it doesn't come as a surprise that I am still waiting for my return call.
I want to warn anyone that uses this company for personal training to seek out other possibilities as I wasn't fortunate enough to be warned.
