- Report: #1102901
Complaint Review: Dhgate.com - Internet
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Author Not Confirmed
Why?
Dhgate.com
Contact Name:yang zhilong Address:China fujian xia Internet, USA
Phone:
13779954134
Web:
www.dhgate.com
Categories:
Business Rating:
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Dhgate.com Seller on website: Contact Name:yang zhilongAddress:China fujian xiamen xingfumima 35dong 402 ,h Misrepresented product, will not provide prepaid shipping label making hard to return item will refund money xiamen xingfumima Internet
Purchased what was supposed to be an English speaking Optimus Prime Transformer Truck, in an English box. I sent numeroud emails asking them to verify it was English speaking. They said it was. After waiting 2 months to receive it arrived in a Chinese box.
Contacted DHGATE and seller requesting refund. They kept giving me the run around and trying to get me to keep it. I told them it was for my nephew, who could not speak Chinese. They eluded to the fact that perhaps he could learn. I told them I would not be responsible for return shipping, as they had misrepresented product.
I asked for a prepaid return label. I emailed the seller numerous times. DHGATE said they were investigating. Weeks went by. I received an email from DHGATE, saying I could get a discount return product at my expense. I emailed them back, saying I would return for refund, but I would not pay for the return shipping as I would not have ordered if I knew it only spoke Chinese.
I have repeatedly emailed asking for address, which they finally gave me, but no prepaid label. I have writtent them numerous times asking for prepaid label. I told them I would not send C.O.D. as I do not trust seller to pay and I would be liabel for shipping if they don't.
This website is a total ripoff. Buyers beware. They have a lot of glitz and glamour, and post on it that they have a process to protect buyers, but they don't. Do not believe them.
