Caroline
San Diego,#2UPDATE Employee
Fri, May 22, 2009
As an employee of ProFlowers, I thought I would take the opportunity to try to clarify our EasySaver Rewards program and the enrollment process. After making a purchase on our site, we offer the customer the opportunity to enroll in the EasySaver Rewards program. EasySaver is a membership program where members receive valuable benefits such as discounts on travel and shopping, personal concierge services, discounted spa services and much more. As an incentive to try the program for 30 days, we offer customers a $15 gift code to be used on a future purchase on our website. After clicking on the offer, the customer lands on the EasySaver registration page. The page clearly details the program benefits as well as the sign-up process and related program fees. To enroll, the customer provides their email address and zip code as confirmation that they have read and accept the offer terms stated on the page. We always encourage our customers to provide feedback on the program and enrollment process. We do not wish for any customer to be enrolled in the program if they do not so desire, and it is for that reason that we have a no-hassle cancellation policy. Customers can contact our customer service agents at any time for assistance with cancelling from the program. Also, please feel free to contact me directly and I will be more than happy to work with you and our partner to make sure we get you a resolution. Our customers are our #1 priority and we take their concerns very seriously. We hope that any customers reading this posting will understand that we are not in any way acting in the adverse manner in which these posts seem to reflect. Please feel free to contact me directly with any questions, concerns or feedback. Thank you Caroline Segars Special Programs Associate [email protected] 858-909-3785