- Report: #155136
Complaint Review: Entertainment Rewards - Ticketmaster - Vancouver Washington
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Entertainment Rewards - Ticketmaster
http://www.entertainment.com Vancouver, Washington, U.S.A.
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Entertainment Rewards - Ticketmaster ripoff fraud Portland Oregon, Vancouver Washington *EDitor's Suggestions on how to get your money back into your bank account!
I purchased tickets from Ticketmaster.com a month ago. Today I see a charge on my credit card from some company called "Entertainment Rewards". I personally purchased these tickets and I did not click on anything after my purchase. There was nothing when I purchased my tickets that my credit card information would be sent to a 3rd party. I am a web savy, computer literate, web master. I am not a "button pusher" and I am always careful when purchasing online. I trusted Ticketmaster.com and now I realize I should not have. I feel the $9 charge on my credit card is FRAUD in every sense of the word.
THIS IS AN UNAUTHORIZED PURCHASE using my credit card. I bought my tickets a month ago and I NEVER recieved any type of email from Entertainment Rewards. I called the number on my credit card bill and I have been on hold for 30 minutes (so far). I refuse to pay these charges and if they will not cancel this service and refund my money, I will contact the BBB and take them to court. I am also going to contact Ticketmaster.com and let them know that I will hold them liable if they continue to provide my credit card info to any other 3rd parties without my consent.
Dale
Vancouver, Washington
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
Click here to read other Rip Off Reports on Ticket Master
THIS IS AN UNAUTHORIZED PURCHASE using my credit card. I bought my tickets a month ago and I NEVER recieved any type of email from Entertainment Rewards. I called the number on my credit card bill and I have been on hold for 30 minutes (so far). I refuse to pay these charges and if they will not cancel this service and refund my money, I will contact the BBB and take them to court. I am also going to contact Ticketmaster.com and let them know that I will hold them liable if they continue to provide my credit card info to any other 3rd parties without my consent.
Dale
Vancouver, Washington
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
Click here to read other Rip Off Reports on Ticket Master
1 Updates & Rebuttals
Dale
Vancouver,Washington,
U.S.A.
UPDATE
#2REBUTTAL Individual responds
Sat, August 27, 2005
As it turned out, I sat on hold for 2 hours, 17 minutes. The Entertainment Reward person I spoke to was "David" badge number 178076. He was extremely rude and swore that the only way they could have recieved my personal information was from my input by clicking the link AFTER purchasing my tickets. I assured "David" that we delayed a family outing until tickmaster.com released the tickets for sale. We waited until the exact minute the tickets went on sale, logged into my existing tickemaster.com account and got our 5 tickets. Once the confirmation page came up for my ticket purchase and confirmation number was recorded, I closed the browser and joined my family waiting for me at the door. I DID NOT CLICK ON THEIR LINK AND SIGN UP FOR ANYTHIMG. I left ticketmaster.com very quickly. I can prove this in a court of law as I record all internet activity on my DSL modem log. The date and time is right here on my PC log for the day I bought my tickets. If I clicked a link after my ticket purchase, it would show up on this log I am looking at. There is nothing there until 9:38pm later that night when I returned from our family outing. "David" from Entertainment Rewards said I must be mistaken. He provided me with the date I bought my tickets, my home address and my email address as proof that I signed up. I advised "David" that the only way he would know that is if ticketmaster.com provided it. I did not sign up with ticketmaster.com that day, I had an existing account that I logged into with my account name and password. I would be willing to participate in a class action lawsuit and provide details that this is a SCAM and FRAUD. I feel ticketmaster.com is behind it all. Why would they participate in defrauding their loyal customers with such a scam? Even though Entertainment rewards cancelled my "subscription" and will apparently return my $9, I am going to file a report with the BBB. These people need to be exposed and I am hoping my report will stop them from doing this to other people. ticketmaster.com is at fault here, I will contact them to see what their response is. Updates to follow...
