waterless customer
#2UPDATE Employee
Tue, March 26, 2013
I am an employee of Simplicity Gourmet and work in the customer service department. Every customer receives a brochure at the time of purchase. Our warranty is on the back side of the brochure. I will attach a picture of the warranty to the post as well. The warranty states:
Lifetime Warranty
Pro-Health Ultra Cookware has manufactured your products to the highest standards. Each stainless steel part is unconditionally warranted against defective material and workmanship for the purchasers lifetime and is transferable once. To transfer the warranty simply send a copy of the original purchase documents and the new owners name and address to Pro-Health Ultra at the address below.
If a stainless steel part rusts, warps, chips, cracks, bends, melts, or breaks, this is considered defective. Simply return the piece, postage pre-paid, and we will repair or replace the item at no charge.
This warranty does not cover the damage caused by misuse or alterations to the product. If a phenolic (handle or knob) breaks or no longer functions, Pro-Health Ultra will make a replacement without inquiry as t cause provided the purchaser pay a nominal fee for such phenolic parts.
This warranty gives you specific rights; and you may also have other rights which may vary from state to state.
If service becomes necessary, send the product along with a description of claimed defect to your local authorized distributor or to:
Pro-Health Ultra Cookware
Customer Service Department
157 Airport Road
Clarksville, TN 37042
We stand behind our products 100%. Our warranty is also listed on our company website: www.simplicitygourmet.com.
waterless customer
United States of America#3UPDATE Employee
Mon, January 21, 2013
I assume at this point your questions have been answered and you have received the help you needed with your cookware. Our warranty is listed on the back of our brochure. Every customer receives a copy of this at the time of purchase. It is a lifetime warranty. If you need a copy of this, please let us know. We can mail a brochure to you or email it to you. The warranty is also stated on our website under customer service, product warranties, then cookware.
If you need any other assistance, or have any questions, please don't hesitate to call customer service at 1-866-897-7676. If you leave a voice mail, rest assured that all calls are returned within 24 business hours. We look forward to hearing from you.