- Report: #1448411
Complaint Review: First Data Global Leasing - Atlanta GA
Reported By:
Rachael -
Cambridge, Massachusetts, United States
Submitted:
Updated:
-
Author Confirmed
Why?
First Data Global Leasing
5565 Glenridge Connector NE, Suite 2000 Atlanta, 30342 GA, United States
Phone:
+1 404 890-2000
Web:
https://www.firstdata.com/fdgl/index.html
Categories:
Business Rating:
(0)
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First Data Global Leasing works with Vantiv/National Processing Company They are taking money from my account every month for services I terminated 13 months ago Atlanta GA
My company was approached in the spring of 2017 to switch credit card processors. The sales person came to my office, so he knew we are a hotel. As part of signing on with Vantiv, I had to sign a lease contract for 48 months with FDGL. While I did not like this, I signed, assuming that the cc machine would be appropriate to the hospitality package.
The machine was not, and no one at Vantiv or FDGL was responding to my requests to correct the error. So I returned the machine 5/22/17 and cancelled the contract with Vantiv. HOWEVER, the charges of $100.93 every month are still taken from my bank account. My bank will not stop this as FDGL indicates a contract in force. FDGL just told me on the phone today that they will not cancel the contract, even though they acknowledge that all the paperwork I filed was done correctly and received by them.
FDGL now has $1,524.95 of my company’s money and they are still taking $100.93 per month.
1 Updates & Rebuttals
Chaiya
Springfield,United States
May or may not be able to
#2Consumer Comment
Fri, June 22, 2018
I am not sure you would be able to win if you take them to a small claim court. The reason is that you need to prove that their service was not rendered as you already sent back their machine. If you could produce what the error was and all your written corresponding (e.g. emails, letters, etc.) with them during the error occured, including your written evidence that you have sent back their machine, then you may have a chance of winning in a small claim court.
Otherwise, for now you need to make them fix the issue (error) you had with them before. Everything must be in writing (e.g. letters, emails, etc.). If they don't do it (or even not respond to you after multiple attempt in writing) but rather charge you, then you can take them to a small claim court because their service is not rendered and you have all written evidence. Then you may be able to void the contract and may get some money back (ask the judge for it).
