- Report: #1403770
Complaint Review: Freedompop - Internet
Reported By:
Serrada_68 -
Pittsburg, California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Freedompop
Internet, USA
Web:
N/A
Categories:
Business Rating:
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Freedompop Freedompop Scam Internet
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Freedompop is a scam. This is supposed to be 100% FREE! Even the box containing the Hotspot device says it on the box! I never set up anything to be charged automatically. Matter of fact, I never used the device because I moved and got normal internet services from a real ISP! Then I began receiving email messages telling me Freedompop credited me $15 in order to prevent disruption of services but the truth is as one of the aforementioned reports states, "Freedompop was not crediting me anything but was debiting my bank account!" As I mentioned, I never used the device!! I went to their site and I noticed an account was set up for me without my knowledge giving Freedompop permission to debit my account $15 each time I go over the plan allocation. This is absurd because I never tuned the device on Worse, as I mentioned, the box that contained the hotspot device clearly states it is 100% free. Even worse, 1. I turned off the auto pay and today I now see a debit charge of almost $40 on my bank account. I am not able to cancel because whomever in Freedompop who set up my account never gave me a password and even the default password on tje box doesn't allow me to cancel my account which I never set up! This is a small fee but Freedompop has now debited my bank account 5 times! I yet to receive a phone call or email response from the multiple times I have sent Freedompop an email contacting them to assist me in resolving this issue! As I said, this is a small amount but I would rather have Freedompop go do jail time for consumer fraud and obstruction of public accounts! Freedompop has continually ignored my complaints regarding a service I have never used!
