- Report: #1356307
Complaint Review: Freedompop - Nationwide
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Author Not Confirmed
Why?
Freedompop
Nationwide, USA
Web:
Freedompop.com
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Freedompop Holding my phone hostage after discontinuing service Nationwide
So I bought a phone, the $3 service was horrible, and I upgraded to the $11 service. Service in my home (wi-fi) was fine, but outside, I got nothing. After several attempts to correct matters I gave up and canceled service.
Put my phone up for sale.
The prospective buyer tells me it hasn't been"released" yet. I attempted to call Freedompop to straighten things out. Turns out it's impossible to get a live person.
The buyer has a Sprint account, and my phone is using a sprint carrier, so he calls to see what's going on, eventually through sprint we talk to a Freedompop drone.
"WE don't release phones for 6 months -- it's policy" Doesn't matter that I paid for the phone, the service is unavailable, they chose to hold the phone hostage so it can't be used on another network. "We'll be happy to reactivate the phone" (No comment concerning the lack of signal).
Bottom line --- I have a phone I can't use, can't sell. Freedompop is getting a bad reputation. No winners here.
1 Updates & Rebuttals
SoakedKarma
Reno,Nevada,
USA
Read terms of service
#2Consumer Comment
Sat, March 11, 2017
been a freedompop custumer for 2 years.
TOS clearly states before they will unlock/release phone
- At least six (6) months have passed since the the device was registered with FreedomPop.
- Your device hasn't been reported as lost or stolen.
- Your device isn't associated with a fraudulent account.
- Your device hasn't been included in a chargeback dispute.
to fully unlock your phone need to obtain DSU sim unlock from Sprint.
Not all sprint network phones are domestic SIM unlock (DSU) capable. Thus can not be used on other networks
SIM Unlock capable devices
Sprint won't unlock SIM until FP releases on their end.. You agreed to the contract
many Mobile virtual network operators (MVNOs) require 1 year of service before they will release phone.
