- Report: #1092925
Complaint Review: global cash card - Select State/Province
-
Author Not Confirmed
Why?
global cash card
Select State/Province, USA
Phone:
9043971165
Web:
www.globalcashcard.com
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Business Rating:
(0)
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global cash card holding my money up nationwide
I received a Global Cash Card through my employer. I got the temp card within 3 days. I was advised I would receive another card with my name on that can be used anywhere unlike the temp card. Several weeks passed never received 2nd card. Final called spoke with a rep who ensured me that I will get the card within 7 to 10 days.. So 3 months later still no replacement card. I called again & reassured again that I will receive the card with 7 to 10 days. Today I reached my 7th day still no card and now my temp card is no longer activated.. I call again & now is told they cancel my temp card will need to wait 3 more days on the new card. Why my temp card was deactivate no one can tell. I was hung up several times. Now I have no gas, no food but just got my paycheck today but cant use the card I used for the last 10 months. I requested to speak a supervisor was advised non avail but would receive a call back.. 5 hours later no callback & still no resolution
1 Updates & Rebuttals
GlobalCash12
Irvine,California,
Response
#2UPDATE Employee
Tue, October 22, 2013
We apologize for any inconvenience this customer may have come across while waiting on a card to be sent to her. We do ask that customer's provide 7-10 business days to allow the card to be received. We can confirm that an additional card was originally sent out on 08/26/2013. This is the card that was never received, according to the customer. However, upon one of our supervisors reaching out to the customer and finding out about the issue, we expedited a card to the customer via FedEx overnight free of charge. At this point the customer's concern has been resolved directly as best as possible. Should she require any further assistance, she can call our 24/7 customer service call center.
