- Report: #1180482
Complaint Review: Gulf Stream Coach - Nationwide
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Gulf Stream Coach
Nationwide, USA
Phone:
800-289-8787
Web:
www.gulfstreamrvtrailers.com
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Gulf Stream Coach DO NOT BUY A GULF STREAM RV !!!! They do not stand behind their warranty! Nappanee Indiana
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I am trying to warn anyone considering buying an RV, DO NOT BUY A GULF STREAM ! I wish I would have checked this site before we bought. We bought a new Conquest 408TBS in 2013. About one month after we took delivery, the siding started waffling, and we started getting leaks. The interior wood started cracking and peeling and there were puddles of water. Gulf Stream told us to tow it back to the dealer for repairs (not easy for a 40' RV!) It has been with the dealer, Optimum RV in Ocala, FL Since 7/18/14 (today is 10/2/14) and repairs have not even begun because the dealer is still waiting on replacement parts from Gulf Stream.
The dealership told me working with Gulf Stream is a nightmare --- parts take forever, parts are discontinued, they can't get authorization from Gulf Stream to do the repairs, you name it.
The dealer says that Gulf Stream installed an incorrect window...they used a window that was intended to be a vertical window, horizontally over the sliding glass door. They also failed to install the top strip of siding correctly at the time of manufacture. Parts used to build my 2013 Conquest are already discontinued, so the dealer cannot get a matching interior wall to replace the one that buckled.
I have never dealt with a company who was more difficult to get service from --- service that was 'promised' at the time of purchased the RV. Meanwhile, I have made the 3rd RV payment for an RV that has been sitting at the dealership for 3 months.
Do yourself a favor --- buy ANY RV manufacturer other than Gulf Stream. I went directly to Gulf Stream for help, all to no avail. Their customer service is HORRIBLE.
