- Report: #1487588
Complaint Review: homeadvisor -
Reported By:
Dan -
Redsprings, north carolina, United States
Submitted:
Updated:
-
Author Confirmed
Why?
homeadvisor
United States
Web:
www.homeadvisor.com
Categories:
Business Rating:
(0)
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homeadvisor prepaid service appointments
I made appointment for a locksmith for a Monday since i am off that day i prepaid the full amount of service so i could make sure someone would be there that day. instead i get a text say ing due to a pro call off that they were going to set it for the next day one sending me a text was rude someone should have called me they did not !!!
Folks to me this was unacceptable i paid ahead of time for the service ahead of time for that Monday thats what i should get. i did this i am not off the rest of the week so it would be ext Monday before o could have them come again.
I did text this back and let them know got no response. i email them with all the same info i put here i got email back saying the same thing. The text said again it show they really did not listen . so i called them and at first the Agent said the same.
after i explain the whole again over the phone i ask for a supervisor had to wait 20 mins to him he said he was going to call around to try get a another person to come. still waiting on call said they would call in a few hrs i stress that i expect service that day. if not then i expect service asap for for free or at least half cost since there guarantee would mean a whole lot .
I am most upset about sending a text rather than calling me when and if i get service will update or if have to get a refund and go somewhere else i will update on that to for now i would not use there new guarantee service it is a totally does not work and is a lie
