- Report: #1487909
Complaint Review: HomeAdvisor.com -
Reported By:
Taco Bamba -
Centreville, United States
Submitted:
Updated:
-
Author Confirmed
Why?
HomeAdvisor.com
United States
Web:
N/A
Categories:
Business Rating:
(0)
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HomeAdvisor.com misleads construction companies and service providers to signing up
Report Attachments
Sales representatives of HomeAdvisor.com will contacted me and with an offer to waived their $300 annual membership fee, but I will have to spend $300 worth of leads. They told me that their leads cost 30-60 dollars, but in reality you have no visibility on the cost of the leads.
The mobile app will notify you with a lead and you have to accept them within an hour. After getting 2 leads the homeadvisor stopped sending me leads. I called the customer service line and they told me that I've maxed out my lead spend. I then logged in on the computer to my view my account and I found that they've charged me $157 dollars for a bathroom renovation lead!
The second bathroom renovation lead cost about $100, which was actually a bigger job than the first. I then tried to cancel my services and asked them to take my company profile down but they refused and told me that because I accepted the leads I am liable for them.
The've since sent my invoice for collection. They utilized an automated/robotic system where you just hae to respond "yes" to authorize charges on your credit card, which was odd because it was not in WRITING. Bottom line, they control the cost per lead (these are just leads!)
so that they can max out your marketing budget as quickly as possible so they can make as much money as they can from you.
