Not only did HotProspector demand payment before delivery, they switch the software application at the time of installation. I had refused to download the other program and requested a refund of $147 monthly subscription. After that time, there has been no communication from the company, calls & emails were unreturned. However, they did attempt to continue charging me the $147 through my credit card for 3 months. Fortunately, my credit card company disputed the charge and the charges were reversed. I find it interesting that the Better Business Bureau report only starts the beginning of 2015, which is misleading as this company has been in business since 2012.