- Report: #1217278
Complaint Review: InboxDollars - Internet
Reported By:
Wendy -
, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
InboxDollars
Internet, USA
Web:
http://www.inboxdollars.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
InboxDollars After I earned $25.xx in my account. They stopped to send email into my account for earning. I went to their website and participated other offers, a total that would have earned > $5. But after a few weeks, and 2 months, they still did not add the right amount of points into my account. After another 3 months, I checked in again and noticed that the money earned was all gone. It was only 3 months passed but they insisted that I did not login > 6 months. That was impossible and ridiculous. Either their record was wrong, or they cheated. Internet
After I earned $25.xx, they stopped sending me email earn. I participated in other offers on their webiste to earn > $5. However, after a weeks and a couple of months, they still did not add the right amount of money into my account. I logined again and noticed that all my money was gone. I told the customer service they said I did not login for 6 months, which was not true. I know I at login in about 3 months before that. But they refused to pay me back. That was ridiculous.
2 Updates & Rebuttals
The company's response is a lie
#2Author of original report
Sat, April 11, 2015
The company's response is an even bigger lie. I never ever received any email from them saying "inactivity". They actually never sent me email since my account had 25.xx dollars.They possibly only send to those whose account really expires for 6 months with very little amount of money accumulated. I am 100% positive my account did not expire as their rule says and they never sent to me any email about inactivity.
InboxDollars Member Services
St paul,Minnesota,
USA
Inactive Account Policy
#3UPDATE Employee ..inside information
Fri, April 10, 2015
I wanted to reach out to you regarding your posting and try to provide some clarification regarding what may have occurred based on the information you provided in your statement.
Since I am not able to provide your specific account information based on the annoymous posting I can say that InboxDollars® terms state that members do need to keep their accounts active. Members can do this by simply confirming PaidEmails®, logging into the account, participating in activities on the site and more.
In the event that a member does not confirm a PaidEmail® or log into their account for a period of 6 months the account is cleaned (removed). This is an automated process and is not something that can be reversed.
InboxDollars® does try to remind members to keep the account active by sending several 'Inactivity Email Reminders' to a members email address to remind the member that they need to log in in order to keep the account active and avoid the Cleaning (removal) process.
More information is available here:, inboxdollars.com/pages/terms
We do hope this additional information helps explain the policy a bit more and that you will try InboxDollars again!
Sincerely,
Susan
Member Services Manager
