Diane
Oakland,#2REBUTTAL Individual responds
Tue, July 01, 2003
Back in May of 2001, I ordered the ITC basic package and even went so far as to set up the website, but never really put any thought into it. Within a week, I realized it was a waste and I should get a refund, which the operator processed for me. They gave me a confirmation number, I sent back the package, I received the check, when no one instructed me of anything further to be done, I figured all was hunky dory. WRONG! The company tried to charge my credit card $276, which naturally did NOT work because I have luickily switched banks. They phoned me at work (as a "courtesy" before referring it to collections, which I'm sure they phrased that way because it's illegal to make a collections call to a person's place of business) and told me they expected me to pay $276 because I didn't e-mail the company and tell them to disconnect the website. !!!! You can guess what I told THEM.