- Report: #387654
Complaint Review: Jenifer Greer Black Pond Outfitters & Tack Company - Pomona Illinois
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Author Confirmed
Why?
Jenifer Greer Black Pond Outfitters & Tack Company
blackpondoutfitters.com Pomona, 62975 Illinois, U.S.A.
Phone:
618-203-9225
Web:
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Jenifer Greer Black Pond Outfitters & Tack Company Ripped me off paid with debit card and received no merchandise she likes to string you along Pomona Illinois
Ordered two sawbuck cinches on Aug. 20th 2008 and paid the sum of 207.85 with my debit card. Invoice Number 1250. On Sept. 5th sent email to verify time of delivery, I needed them for a trip, and was leaving on Sept. 13th. Jenifer responded with an email saying they should be there in time. They have yet to arrive and it is now Nov 3rd. I have sent many emails and have tried to be patient. Jenifer said that the first shipment was lost, but has yet to give me any tracking codes. She has lots of excuses but has still failed to deliver the cinches or tracking numbers. I have all the emails that I sent and received if she cares to dispute my claim. I sent an email on Sept. 12th saying that the cinches had not arrived and that she needed to do a track on them.
Owen
Winnebago, Nebraska
U.S.A.
Owen
Winnebago, Nebraska
U.S.A.
1 Updates & Rebuttals
Black Pond Outfitters
Pomona,Illinois,
U.S.A.
cinches
#2REBUTTAL Owner of company
Mon, January 05, 2009
THis was a custom order that took longer to complete than normal - was shipped with tracking and this was returned to me. Contacted buyer and asked if they still wanted them and waited for a reply - shipped again (I do have tracking usps) and were returned a second time marked return to sender. They are still in the shipping box and I was unsure what to do at this point. I did try and contact the buyer again - and perhaps should have pursued it more aggressively but did not as we got busy with the expansion. WIll still ship or refund. J
