- Report: #1314212
Complaint Review: Joplimo - Springfield Missouri
Reported By:
Ashley -
Harrison, Arkansas, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Joplimo
Springfield, Missouri, USA
Web:
Joplimo.com
Categories:
Business Rating:
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Joplimo They do not stand behind their product! You will be stuck with a uncomfortable bed, take your money else where! Springfield Missouri
Potential buyers beware! We recently purchased a bed from this company and about a month after owning one of their "High End" beds (the R9), we starting noticing sinking depressions that we were falling into while sleeping, which caused us to toss and turn all throughtout the night and wake up with major back, hip and arm pain. We can no longer sleep on our stomaches due to the lack of support and if we do end up in that postion, our backs get that hyper extended feeling. We get out of bed with major lower back pain every morning. We haven't had a good nights sleep since owning this bed. We are so frustrated that we are basically stuck with this mattress and after thousands of dollars spent we still can't get a good nights sleep. We are sick we wasted our hard earned money that we had been saving for just thinking we were finally going to get a good quatilty bed. Boy were we wrong! We have been in contact with the Owner of the company from the beginning of our stituation. After a bit of back and forth He decided he didn't want to "mess with us" any longer...so he just started flat out ignoring our many emails, phone calls and voicemails. I guess that shows exactly what they think of their customers and their sleep comfort.
They have your money, so they dont' really care about your comfort or sleep after that! We asked for a refund and we were told no. We even offered to returen it for over $1,000 less than what we paid for it just trying to recop some of the cost, again we were told no. Then we were just ignored. The lack of support, quailty and overall care has been very disapointing. I would encourgae anyone looking for a bed to buy with confindence from a company you know will stand behind their product. I could NEVER recomend Joplimo to anyone! There are many many more details from our experiene we could share, but don't want to get into depth. Joplimo will have a response; of which I'm sure will not have all the details to what actually happened...Just like they did when I questioned a few of their poor reviews I'd seen..
Again, buy from a company that will stand behind their mattress and offer a refund or sleep guarantee, to many high quatily companies today are making that the standard. Don't settle, you will be disappointed! We dread getting in our bed and going to sleep every night because of the pain it causes us all over, it feels like we are sleeping on springs.....but after spending $4,900 dollars just a few short months ago..we really have no other choice but to sleep in pain.
1 Updates & Rebuttals
Already having to replace our expensive bed
#2Author of original report
Thu, June 15, 2017
We are already having to replace our forver bed one year later. They took away our lifetime warranty after it was purchased. They got our money so they were happy with that, even though we were not. We have had a year of awfu, painful sleep and finally had no other choice but to spend more money and buy another bed. I wish we could post a picture, you could see the 2 holes we are sleeping in.
We walked out of there paying, $4,929.40. We asked them, can we please bring the bed set back up to you and get atlest half of our money back. If you gave us $2500 back we would walk away, consider it a loss and a big lesson learned. But they refused. So he we are again..spending more money because they wouldn't stand behind there product or the customer.
