Complaint Review: Karina Liranzo and Carol Liranzo - deltona Fl

David and Lydia Velazquez were our tenants at (((REDACTED))). Deltona, FL 32725 for 2 years from 2016-2018. During which time we offered them the opportunity to have first say on whether they would like to purchase our home when we were ready to sell it. We postponed the sale of our home in 2017 until 2018 because they stated that they were not ready to qualify for a home loan. 

At the end of 2017, we informed them that in April of 2018 we would place the home up for sale and that if they wanted to purchase the home to please be ready and let us know. They notified us in Jan -Feb that they had pre-qualified and would like to begin the sale process and offered us the use of Lydia's family/friend whom is a realtor, to which we responded that our realtor that we have purchased all of our family homes via would be handling our side of the sale, and would be reaching out to them soon. 

We began the process and they conducted an inspection on the home that they requested that we pay for and we declined stating that in our experience it was an expense that the mortgage company would willingly take on and simply add to the loan principal of the home. The inspection that they provided us with from their chosen company was one that included aspects surrounding the home that was not our responsibility but rather the electric company's responsibility, for which we confirmed with the electric company. We addressed every concern that they brought to us concerning any roof damage or electrical dangers via an insurance adjustor inspection. The adjustor returned with pictures of everything that the Velazquez's inspector documented siting a problem and negated all of them save the damage to the chimney stack, backed with weather and normal wear and tear expectancy of everything. 90% of what the Velazquez's inspector provided as needing to be addressed was found to be outside the scope of any homeowner; meaning the responsibility of utility companies, or minor issues caused by the tenants living in the dwelling such as missing screen door latches, or window screens.

The chimney stack damage was proven via picture documentation to be the cause of a blown off chimney cap that we offered to have replaced on the roof and the tenants declined saying that David was capable of replacing it. We were then told during the sale process of the home that the chimney cap had been missing for over a year and a half for which we found photo documentation showing that that was untrue. We also found that through inconsistent statements from the tenants that it had only been missing for 8 months, but long enough to cause damage to the chimney stack casing. Regardless of this fact we had a repairman scheduled to come out and repair the damage caused by that missing chimney cap.

When we informed our would-be buyers of the coming repair, they promptly cut off communication except to notify us of their desire to cancel the sale of the home and terminate their month to month lease and vacate the premises. To which we accepted with no complaint and no other correspondence than to schedule the moveout walkthrough both with and without the tenants. 

We are unsure what else we could have done to rectify the issue outside of the repairs that we made and a second inspection to negate the first. Seeing as the initial inspection that the tenant provided to us had no images for us to verify we could only go off of the inspection report that provided us with image documentation of what was found to back any claims made.