- Report: #1040006
Complaint Review: Los Tules/Park Royal/Royal Hoiliday Club - Puerto Vallarta Select State/Province
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Author Not Confirmed
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Los Tules/Park Royal/Royal Hoiliday Club
Francisco Medina Ascencio 48300 Puerto Vallarta, 48310 Select State/Province, Mexico
Phone:
011-52-322-224-2920
Web:
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Los Tules/Park Royal/Royal Hoiliday Club Mr. Maldonato/Manager Shocked U.S. Citizens' Timeshare 15-Year Contract Cut off at 13 in Mexico Puerto Vallarta Mexico
My husband and I are U.S. citizens living in Texas. 15 1/2 years ago we bought a timeshare at LOS TULES/Park Royal/Royal Holiday Club. We purchased our 2 fixed weeks from the "authorized" on-site sales person----not through a timeshare sales presentation. Our 15-year Contract was for 2 fixed weeks in a specific unit. Our Contract was signed by the Director/Manager of LOS TULES. Our Contract was good for 15 years......2001 to 2015 .
We stayed at our 2 LOS TULES units several weeks ago in 2013. We were shocked to be told that "this is your last year". And if we wanted our same dates and units we would "have to buy an extension".
We went to the resort's current Manager, Mr. Maldonato, who was not a Director/Manager but "was in charge" . We showed him our signed Contract. Mr. Maldonato told us he would "check with the resort's lawyers and get back to us". We waited days and finally went to Mr. Maldonato's office in LOS TULES. He informed us: "sorry....his lawyers agreed our time was up" and if we didn't want to buy an extension our 2 fixed weeks would be sold to someone else.
We went to PROFECO (Consumers Protection) in Puerto Vallarta who told us we would have to hire a lawyer". We also wrote to the U.S. Consulate in Puerto Vallarta, with a copy to the Mexican Consul General in Dallas, Tx. The U.S. Cosulate suggested we get a lawyer. The Mexico Consul Gen. in Dallas did not reply to our calls and letter.
This is clearly a LOS TULES et al Breach of Contract violation which is covered under Mexican Civil Code Article 2104 Our signed contractual agreement makes LOS TULES et al "liable to us for our damages and losses". We just want our same fixed weeks in the same unit rightfully returned to us to use in 2014 and 2015...which is what we paid for.
We have recently learned that others at LOS TULES Tules are in the same "short-changed" boat that we are in. We would like to hear from them.
We stayed at our 2 LOS TULES units several weeks ago in 2013. We were shocked to be told that "this is your last year". And if we wanted our same dates and units we would "have to buy an extension".
We went to the resort's current Manager, Mr. Maldonato, who was not a Director/Manager but "was in charge" . We showed him our signed Contract. Mr. Maldonato told us he would "check with the resort's lawyers and get back to us". We waited days and finally went to Mr. Maldonato's office in LOS TULES. He informed us: "sorry....his lawyers agreed our time was up" and if we didn't want to buy an extension our 2 fixed weeks would be sold to someone else.
We went to PROFECO (Consumers Protection) in Puerto Vallarta who told us we would have to hire a lawyer". We also wrote to the U.S. Consulate in Puerto Vallarta, with a copy to the Mexican Consul General in Dallas, Tx. The U.S. Cosulate suggested we get a lawyer. The Mexico Consul Gen. in Dallas did not reply to our calls and letter.
This is clearly a LOS TULES et al Breach of Contract violation which is covered under Mexican Civil Code Article 2104 Our signed contractual agreement makes LOS TULES et al "liable to us for our damages and losses". We just want our same fixed weeks in the same unit rightfully returned to us to use in 2014 and 2015...which is what we paid for.
We have recently learned that others at LOS TULES Tules are in the same "short-changed" boat that we are in. We would like to hear from them.
2 Updates & Rebuttals
DebyCole
New York,New York,
USA
Reply
#2Consumer Comment
Mon, July 24, 2017
I've spent a lot of money and i was scammed by other companies trying to cancel my timeshare. My advice is that if you're going to hire a company to help you with the problem, DO NOT PAY ANYTHING UPFRONT, because it use to be a fraud. I did a research on internet and i found some interesting articles, i recommend you to read this one:
IsabellaP
Miami,Florida,
Los Tules Timeshare Scam
#3Consumer Suggestion
Fri, April 26, 2013
Im sorry to hear you were deceived by this company. Unfortunately, timeshare scams are very common in Mexico, but you must be very persistent with the timeshare company and the authorities, do not give up on this. I recommend you to read this articles from Mexican Timeshare Solutions about timeshare scams and how to proceed legally against one:
http://www.timesharescam.com/
