- Report: #10717
Complaint Review: MCI Worldcom Wireless - Nationwide
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MCI Worldcom Wireless
Nationwide, U.S.A.
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More MCI Wireless Nightmares
Today my husband and I spent 2 and one half hours on the phone with MCI Worldcom Wireless. We are both physicans so you would have to wonder if we are the crazy ones, but the issues have gone beyond the point of money. This company is functioning on the basis of illegal acts and needs to be stopped. I have already written to NBC and ABC, since I hope you folks know they made it on the national news already last month.
Both of us were on hold for 30 minutes each. Both of us got rude, immature people who put us on hold again and again because they simply did not have the intelligence quotients to understand the problem, much the less fix it. I already had a huge problem with them and got a personal phone call at home from a higher up person (outside of customer service) who apologized, gave me 3 months of credit and couldn't believe what I had been through a year ago. Because of his kindness I made the mistake of staying on with the company.
The next thing I knew, they CHANGED my calling plan and started billing me roaming charges WITHOUT ANY NOTIFICATION. It took me calling for 6 months in row to get a credit, for someone to tell me I would have to do that FOREVER every month since their computers couldn't figure it out. The same person promised me a 12 month credit for every month in the year of 2001. The next month I called a different person said they didn't know how the other one did that (even though it was documented) but they wouldn't honor it. Finally today they told my husband after we really started getting angry that ok, they would honor it but would not give it for the 1st six months of 2001, only from the time the lady promised for one year and so if I cancelled my contract because I was mad, too bad, no more credit. Then they made it seem like they were doing me a favor by crediting me my roaming charges every month when I called and sat for half an hour on the phone as they told me I had to do. I told them not to dare and even bring that up since it was their mistake and was told, by a supervisor who sounded 15 years old that MCI reserves the right to CHANGE YOUR CONTRACTED PLAN AND BILL YOU EXTRA FOR ROAMING WITHOUT NOTIFYING YOU and that they were only crediting me for roaming as a CURTESY.
For the first time in my dealings with any company in my entire life, I raised my voice and even cursed in frustration. By the time I got off the phone I was shaking and in tears. This is a matter of 60 dollars. If I billed them for the 1 and one half conversation I had today I could charge that much in 25 minutes. I only say this to demonstrate that the issue is beyond money. This company needs to be legally controlled. However is willing to go to bat with me, let me know.
Both of us were on hold for 30 minutes each. Both of us got rude, immature people who put us on hold again and again because they simply did not have the intelligence quotients to understand the problem, much the less fix it. I already had a huge problem with them and got a personal phone call at home from a higher up person (outside of customer service) who apologized, gave me 3 months of credit and couldn't believe what I had been through a year ago. Because of his kindness I made the mistake of staying on with the company.
The next thing I knew, they CHANGED my calling plan and started billing me roaming charges WITHOUT ANY NOTIFICATION. It took me calling for 6 months in row to get a credit, for someone to tell me I would have to do that FOREVER every month since their computers couldn't figure it out. The same person promised me a 12 month credit for every month in the year of 2001. The next month I called a different person said they didn't know how the other one did that (even though it was documented) but they wouldn't honor it. Finally today they told my husband after we really started getting angry that ok, they would honor it but would not give it for the 1st six months of 2001, only from the time the lady promised for one year and so if I cancelled my contract because I was mad, too bad, no more credit. Then they made it seem like they were doing me a favor by crediting me my roaming charges every month when I called and sat for half an hour on the phone as they told me I had to do. I told them not to dare and even bring that up since it was their mistake and was told, by a supervisor who sounded 15 years old that MCI reserves the right to CHANGE YOUR CONTRACTED PLAN AND BILL YOU EXTRA FOR ROAMING WITHOUT NOTIFYING YOU and that they were only crediting me for roaming as a CURTESY.
For the first time in my dealings with any company in my entire life, I raised my voice and even cursed in frustration. By the time I got off the phone I was shaking and in tears. This is a matter of 60 dollars. If I billed them for the 1 and one half conversation I had today I could charge that much in 25 minutes. I only say this to demonstrate that the issue is beyond money. This company needs to be legally controlled. However is willing to go to bat with me, let me know.
