- Report: #1190179
Complaint Review: Netgear - Internet
-
Author Confirmed
Why?
Netgear
Internet, USA
Phone:
888-638-4327
Web:
http://www.netgear.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Netgear Tech Support for Netgear EX6100 WiFi extender San Jose Internet
BEWARE!!! DO NOT TRUST NETGEAR TECH SUPPORT!!! THEY WILL LIE TO YOU AND TRY TO SCARE YOU!! AND THEN TRY TO TAKE YOUR MONEY!!!
I purchased a WiFi Range Extender, hoping to boost wifi connection in my house, only to find it not helping.
So I called Netgear tech support from the number that was in the manual.
I was connected to Andrew, a guy with a heavy Indian accent. I told him about the wifi problem and he then asked me to get on my PC and type in a site in my browser, which I did.
I DID NOT KNOW HE WAS GOING TO ACCESS MY PC REMOTELY! I was a little confused and felt a little violated! He was clicking on my files... asking me questions...
like, "Do I use online banking?"... telling me my wifi and router is not secure and that I had over 30 hackers connected to my PC and that is why the extender was
not working. He also said I should not do anything online until it is secure... basically trying to scare me...
He then told me my wifi connection is weak because of all the hackers connected to my network he can clean it up, as well as, secure my wifi for $300 for a year
support, $200 for 6 months or $100 for a one time cleanup!
That's when red flags went up! I didn't fall for it and told him so, he hung up quickly.
I later called Cox to confirm that my wifi connection is completely safe and secure.
I am returning the piece of *** extender today and will never purchase another Netgear product.
Do not fall for this scam!!!!
