- Report: #1156689
Complaint Review: NetGear - Nationwide
-
Author Confirmed
Why?
NetGear
Nationwide, USA
Web:
www.netgear.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
NetGear NetGear Does Not Honor Lifetime Warranty; Tries To Get Consumer To Buy Tech Support Nationwide
Stay away from NetGear - I have a 2-year-old router with a lifetime warranty that stopped working.I spent 2 hours on the phone with a tech who got it working, but had me change a number somewhere which I think is now preventing my wireless devices to properly communicate with the router, now I have lots of dropped connections or uploads that time out.
I call back again to get this fixed and am told if they can't fix it, they'll send me a new one. But, if they can, then they will charge me $169 for a one-year premium customer membership where I can get this great expert help anytime. It's a $50 router - are they serious?! Lifetime warranty my a**.
Lifetime warranty means if it stops working and the manufacturer can't or doesn't wish to fix it, you get a new one.I would prefer to buy a new router from another company rather than spend another 2 hours on the phone with Netgear and pay $169 to fix a $50 2-year-old router.
