- Report: #1259113
Complaint Review: Netgear - San Jose California
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Netgear
350 E Plumeria Drive San Jose, 95134 California, USA
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Netgear Warranty bait and switch San Jose California
I purchased a Netgear Nighthawk X6 in April 2015 for $300+. This purchase included a one year product warranty that does not expire until April 2016. The warranty mentions no where that a fee will be required for any technical issues. Just 7 months after purchase, my very expensive router died. I called the Netgear tech support (located in India from the sound of my customer rep) and was immediately informed that they could not evaluate the product until I paid them a fee of $129.99.
Once I paid that, they informed me that I would need to pay to ship my router to Netgear and if they agreed the router was defective they would send me a new one. If they didn't agree, they would send me back my original router and the fee of $129.99 plus shipping and handling would not be reimbursed to me. This doesn't sound like a company that gives a s**t about its customers. I want my shipping costs paid for and I want a refund of $129.99 or I will make sure anyone and everyone that will listen knows that Netgear is not a reputable company and it willfully nickel and dimes its customers. The serial number for my router is: *********42DE
