- Report: #1118944
Complaint Review: Network Solutions LLC - Herdon Virginia
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Author Not Confirmed
Why?
Network Solutions LLC
Herdon, Virginia, USA
Phone:
1-800-333-7680
Web:
www.networksolutions.com
Categories:
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Network Solutions, LLC Network Solutions Misleading Advertising Difficult Cancellation Process Herdon Virginia
I purchased a domain from these folks a year ago on a promotion. I no longer want the name but they do not make it easy to stop the service or turn off auto renew. Phone support is useless. Now the service has auto renewed from .75 to almost $40. Now I REALLY don't want to do business with these people. I logged into my account to start the refund process but I was refused because they say I am not the account holder. Is this some kind of sick joke? I am logged in using MY credentials for crying out loud! Once again, phone support is brain dead and useless. Now I have to go to my card processor for a soulution. I will not be doing business with these snakes again.
1 Updates & Rebuttals
Executive Support Team, Web.com
Jacksonville,Florida,
Network Solutions Domain Name Protection / Auto-Renew Cancellation
#2UPDATE Employee
Fri, January 31, 2014
Dear Michael,
We apologize for the inconvenience. We value the security of our customers' web properties and strive to provide them the highest levels of security. Once auto-renew is selected, for it to be turned off requires the Account Holder, Primary Contact or Account Administrative Contact of Record to call our support team. networksolutions.com/support/auto-renew/ If you continue to have issues, you may also send your details to networksolutions.com/support/ and we will do our best to help you.
Thank you,
Executive Support Team, Network Solutions
