- Report: #151293
Complaint Review: NOKIA TRACFONE - Internet
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NOKIA TRACFONE
nokia.com Internet, Mexico
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NOKIA TRACFONE ripoff SCREWED BY NOKIA TRACFONE Mexico Internet
I am a working class person who got badly screwed by Nokia Tracfone.
I purchased a Tracfone from Wal-Mart's for $30 dollars along with 2 service cards for an additional $40 on July 22, 2005.
I called customer service at least four times in the last three days in order to set up service.
I have owned this phone since Friday 7/22 and it is now Tuesday, 7/26 and I still do not have service.
Every time I call I am told by their customer service department that they are updating their files.
Last night I heard a very low beep on the phone and discovered someone had taken 10 units of time off of it.
To top it off, Nokia gave me someone else's phone number in the Kansas city Kansas area.
I sent them an e-mail today and they replyed by sending me the letter back along with a "thank you for contacting us" letter.
No response to my e-mail!
I am now stuck with this phone and $40 in unused time.
I wish someone had warned me about this Mexican based company!!
Robert
san antonio, Texas
U.S.A.
I purchased a Tracfone from Wal-Mart's for $30 dollars along with 2 service cards for an additional $40 on July 22, 2005.
I called customer service at least four times in the last three days in order to set up service.
I have owned this phone since Friday 7/22 and it is now Tuesday, 7/26 and I still do not have service.
Every time I call I am told by their customer service department that they are updating their files.
Last night I heard a very low beep on the phone and discovered someone had taken 10 units of time off of it.
To top it off, Nokia gave me someone else's phone number in the Kansas city Kansas area.
I sent them an e-mail today and they replyed by sending me the letter back along with a "thank you for contacting us" letter.
No response to my e-mail!
I am now stuck with this phone and $40 in unused time.
I wish someone had warned me about this Mexican based company!!
Robert
san antonio, Texas
U.S.A.
1 Updates & Rebuttals
Leia
Clearwater,Florida,
U.S.A.
Help on your Tracfone
#2Consumer Suggestion
Thu, July 28, 2005
Hey, I used to work for Nokia - Tracfone is actually a really cool company. Call them at 1-888-967-7912 and tell them that you're having problems with your phone. Be patient, their based out of S. America. But they WILL replace your phone for you!!! Get your money's worth!!!
