- Report: #1279260
Complaint Review: Northstar Alarm - Nationwide
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Author Confirmed
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Northstar Alarm
Nationwide, USA
Phone:
800-775-7827
Web:
1280 South 800 East, ste 200,Orem, UT
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Northstar Alarm Cannot cancel Northstar Nationwide
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My daughter got into a contract with Northstar Alarm on June 27,2014, She got married July 25,2015 and her husband is in the Army Reserves and had to report to Alabama August 27,2015 for training for 2 plus years. My daughter no longer wanted the service since her husband will be deployed many times. She called to cancel and they wanted a copy of his orders and they sent them, because he is in the reserves his orders look different than regular Army orders and Northstar did not accept it. My husband called Northstar and they said they would have to discuss it with the Supervisor. They called my husband and said that they will put the account on hold till they move back, that is not what they want and my husband and I do not want the system and want it cancelled and equiptment taken out of our home. They gave us a contract that only gives us a 3 day out on the contract and doesn't say anything out early cancellation fees. It also says on the contract that they can "listen in" anytime they want, well that's invasion of privacy. they told my daughter since her husband got orders to go to Alabama there wasn't any problem cancelling the contract, but because he is in the Reserves they are not honoring that, it's the same!!! I read online since I have no other information about it that if you want to cancel you have to pay for each month til the end of the 5 year contract, that's ridiculous!!. we would pay a reasonable early termination fee. They also told my daughter if she doesn't pay the monthly service fee which they keep charging her they will put it into collections and it will affect her credit score, you know we have tried with these people and they are being totally unreasonable and I don't get why a Military spouse can't get out of a misleading contract, they are a Scam!!
