- Report: #956194
Complaint Review: NTTA - Internet Texas
Reported By:
Survey -
Dallas, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
NTTA
P.O. Box 660244 Internet, 75266 Texas, United States of America
Phone:
972-818-6882
Web:
ntta.org
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
NTTA North Texas Tollway Authority Unfair Billing Practices Internet, Texas
I received a bill for $7.00 in July 2012 and had questions about it since there were charges from a year prior so I wanted to make sure I wasn't overpaying. It was explained to me and I paid it. That check was later returned saying that I had overpaid, so I thought that was what happened and I let it go.
3 months later I get a "SECOND NOTICE OF NONPAYMENT" (I never received a FIRST) with a $33.00 fee added for a new total of $40!! I called to ask what the problem was and they tell me that because I have 2 cars that payment was applied to the wrong car and so the check was returned and that what I should have done was realized that something was wrong in their system, which I know nothing about and which evidently does not go by the customer and the customer's name, but by BY CAR.
I told them I would happily pay the original $7.00 but would like the $33 waived since there was a misunderstanding by me and I mis-application of payment by them - they refused. It's like robbery b/c now if I don't pay the $40 it grows and grows and then goes to collections. This is about the 3rd or 4th issue I've had with them and I refuse to use the tollway from here on out.
3 months later I get a "SECOND NOTICE OF NONPAYMENT" (I never received a FIRST) with a $33.00 fee added for a new total of $40!! I called to ask what the problem was and they tell me that because I have 2 cars that payment was applied to the wrong car and so the check was returned and that what I should have done was realized that something was wrong in their system, which I know nothing about and which evidently does not go by the customer and the customer's name, but by BY CAR.
I told them I would happily pay the original $7.00 but would like the $33 waived since there was a misunderstanding by me and I mis-application of payment by them - they refused. It's like robbery b/c now if I don't pay the $40 it grows and grows and then goes to collections. This is about the 3rd or 4th issue I've had with them and I refuse to use the tollway from here on out.
