- Report: #204656
Complaint Review: Old Reliable Pest Control - Simi Valley California
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Author Confirmed
Why?
Old Reliable Pest Control
185 E Easy St # D Simi Valley, 93065 California, U.S.A.
Phone:
818-906-9608
Web:
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Old Reliable Pest Control extorts money through poor record keeping and credit agencies ripoff Conejo Valley California
More than a year after the service was canceled and final payment made, I was contacted by a collection agency who purchased a fictional amount due.
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I signed up for a year service. The service was adequate (though not effective) but the billing was confusing. Turned out they my address incorrect on the bills. As a result, I became late and rather than perform the next scheduled service they left a message saying it would not occur.
I was insulted by how they handled this, paid the bill and called to cancel the service. I called back on 7/13/05 to cancel my contract and make my final payment (for the service that wasn't to occur as I hired another company in the meantime). I paid the amount provided as the final payment which was cleared by Wells Fargo bill pay on 7/18/05.
I did not hear from them again until I received a letter from a collections agency 1 year later stating that I owed them money. I was surprised by this and having spent much time trying to resolve this issue with both the company and the collections agency was unable to resolve this. I asked for and they sent invoices which were incomplete and confusing. Bottom line, I do not owe them money and due to poor record keeping am being harassed and blackmailed to pay an invoice with the threat of failure to do so being reported to the credit agencies.
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They have been rude and insulting and unable (or unwilling) to provide the documentation (invoices) that would allow me to demonstrate that I paid for all services rendered.
Mark
thousand oaks, California
U.S.A.
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I signed up for a year service. The service was adequate (though not effective) but the billing was confusing. Turned out they my address incorrect on the bills. As a result, I became late and rather than perform the next scheduled service they left a message saying it would not occur.
I was insulted by how they handled this, paid the bill and called to cancel the service. I called back on 7/13/05 to cancel my contract and make my final payment (for the service that wasn't to occur as I hired another company in the meantime). I paid the amount provided as the final payment which was cleared by Wells Fargo bill pay on 7/18/05.
I did not hear from them again until I received a letter from a collections agency 1 year later stating that I owed them money. I was surprised by this and having spent much time trying to resolve this issue with both the company and the collections agency was unable to resolve this. I asked for and they sent invoices which were incomplete and confusing. Bottom line, I do not owe them money and due to poor record keeping am being harassed and blackmailed to pay an invoice with the threat of failure to do so being reported to the credit agencies.
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They have been rude and insulting and unable (or unwilling) to provide the documentation (invoices) that would allow me to demonstrate that I paid for all services rendered.
Mark
thousand oaks, California
U.S.A.
4 Updates & Rebuttals
Mark
thousand oaks,California,
U.S.A.
They may as well as admitted everything I said is true.
#2Author of original report
Mon, August 22, 2011
Interesting that in their 'rebuttal', the service tech didn't respond to ANY of the issues I complained about (which are completely true). Also of interest, you may notice that in the original compliant, I did not complain about the service itself. I had no issue with the service but with the customer service and billing practices. Not only did I not complain about the pest control services, the tech went out of his way to defame me my making claims that aren't even true, i never suggested they treat outside of my boundary and have no idea what else he is talking about.
Bottom line, they do a find job killing pests as long as you don't mind being extorted after you are done with their service.
james
simi valley,California,
United States of America
dennis mcgrew
#3UPDATE Employee
Sun, August 21, 2011
I am the technition for thousand oaks. I have been with the co. since 1989. this guy wanted us to put pestacides outside the bounderies and time frames of the law. I have hundreds of satisfied customers for years. I keep my license by obeying the laws, regardless of customers demands. We supply lots of information written as well as verble, in order to keep our customers informed Respectfully Dennis McGrew
JoeP
United States of AmericaOld Reliable Pest Control - False invoices and Credit Threats
#4Consumer Comment
Sun, November 22, 2009
Simi Valley, CA....They did the SAME thing to me! Their service was ineffective, and after several months of no results, I called and CLEARLY canceled my service. Then 6 months later I get a call from a collection agency, saying I owed for several months of unpaid services....billed after I canceled service!
I explained to the collection company, who referred me back to Old Reliable. I was confident it was an innocent error, but I was wrong. They were very unprofessional, rude and denied that I canceled service...yelling at me over the phone.
As with the a the previous customer, they and blackmailed me for months, saying they would ruin my credit if I did pay. Even my lawyer warned me to just pay them...even though I didn't owe any money...because they are bad news and would ruin my credit.
I hope this saves someone else from their extortion tactics. I wish I has researched before employing their services.
Orpc
Simi,California,
U.S.A.
We pride ourselves on our customer service!
#5UPDATE Employee
Mon, June 09, 2008
However I can comment on our company policies. We, unlike other companies, ONLY bill when services are rendered, other then sending a monthly bill before services are preformed. We know things happen and only start to actively seek $$ after a customer falls 3 services behind. Due to the fact most customers are on a bi-monthly plan it could be 6 months before we even consider holding services. We are very diligent about resolving conflict before going to outside services (collection agency), this always a last resort for us to collect money owed to us.
