- Report: #1240444
Complaint Review: OTTERBOX - nationwide
-
Author Not Confirmed
Why?
OTTERBOX
nationwide, USA
Phone:
1-855-688-7269
Web:
Www.otterbox.com
Categories:
Business Rating:
(0)
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OTTERBOX OTTERBOX preserver The Preserver case is supposed to be waterproof for 6.6 ft of water for 30 min. My son was in waist deep water for less than 5 min and his phone was damaged with water. The customer service representive said the warrenty ON THE INTERNET (only) says it is not responsible for phone damage. This statement us no where on the package box or on the intstructions inside. They will replace case but not pay insurance fee to replace phone. This is false advertising, just a way to sell cases. Is there anything we can do? Colorado
The OTTERBOX preserver case is waterproof for 6.6ft if water for 30 min. My son was in waist deep water for less than 5 min And his phone is damaged. They say the warrenity is on the internet only saying that they are not responsible for damaged phone. This us false advertising. It should be on the case also..
