- Report: #1326612
Complaint Review: Our Campus Market - Nationwide
-
Author Confirmed
Why?
Our Campus Market
Nationwide, USA
Phone:
1-866-847-7365
Web:
www.ocm.com
Categories:
Business Rating:
(0)
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Our Campus Market OCM TRIPLE CHARGED MY CREDIT CARD FOR A FREE OFF TO COLLEGE BASKET Nationwide
This company sent out advertising to all Freshman households attending University of Alabama for a FREE care Welcome to College Care package REGARDLESS if you ordered another care basket. In ordering a FALL FINALS BASKET for my Freshman, I was also to get the Free Welcome basket also. I handwrote cards that the company enclosed, filled out my billing information and sent it off.
Five weeks after school started, I received an email that my credit card could not be processed- please call. I called verified the card number that could not be read from my handwriting. That is my fault but not 5 weeks after the order. The day I call to verify my card, the card is run for THREE Fall Finals Baskets instead of one and the Welcome Basket - cancelled.
I called back the company, spoke to someone who assured me the order was set for only ONE free Welcome Basket and ONE Fall Finals Basket- the other charges would be refunded.
I called a week later to find out where the Free basket was and where my refund was. I was told the entire order had been cancelled and the refund would still take another 7-10 business days.
For my inconvenience- they shipped off the Free Wecome Basket - without the handwritten card I filled out with the original order. Come to find out- the cards go to corporate and the orders are shipped from a warehouse, per Belinda the supervisor that did me this huge favor of ordering the free basket to be sent after all this trouble. The basket that was supposed have gone 5 weeks ago WITH the handwritten card.
Still waiting for Free basket to arrive to daughter at UA and still waiting for my $120 refund that they charged me for ONE $40 Fall Finals Basket.
DO NOT USE this company Freshman parents -- of ANY college.
Warn your universities NOT to endorse this company-- complete and total rip-off and not worth all the time and effort spent to NOT have this order fulfilled!
1 Updates & Rebuttals
Julina
Chambersburg,Pennsylvania,
United States
Customer Service
#2UPDATE Employee
Mon, February 26, 2018
We apologize for the negative experience you had with our company. If you still have any outstanding issues, we encourage you to contact our customer service team and we will resolve them for you. Thank you for your feedback!
