- Report: #1459034
Complaint Review: Pathlight Property Management - Plano Texas
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Pathlight Property Management
6500 International Pkwy suite 1100 Plano, 75093 Texas, United States
Phone:
800-527-5030
Web:
www.pathlightmgt.com
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Pathlight Property Management Failure to make necessary repairs Plano Texas
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July 24, 2017 we moved from FL to WA as my husband got orders to JBLM (Army). We rented a house sight unseen. Moved in and immediately documented with photos the disgustingly dirty home and uploaded to Dropbox and invited Pathlight to the folder.
1. The kids bathroom had moldy floor due to a leak at some point. The toilet didn't work and it took them over 10 days to get this working and longer to install new floor.
2. The kitchen floor was not installed correctly and had gaps between the laminate plank flooring. There was paint on the stairs, dirty light switches, chips in cabinets, dead grass my list goes on for days.
3. November 2017 we called due to a roof leak. It was leaking in our sons room. They say they fixed it. Today it's August 31, 2018 and my son's ceiling is disgusting (see photos).
4. June 2018 - Dishwasher wasn't draining so we did a service request and the appointment was scheduled for that Friday. The tech was a no show. A couple days later the dishwasher flooded and all the water went in between all those gaps in the kitchen floor!!!
5. They ripped up our kitchen floor June 26th. Vendor sent a bid to Pathlight for approval on June 30th. I received a text they'd install July 3rd. Guess what!? They didn't show! Pathlight closed the work order and I had to chase them down.
Fast forward to today, August 31st 2018... I do not have a kitchen floor and have not had one since June 26th. I still have a leaky roof and Pathlight refuses to abate rent off "for a dishwasher". It started with the dishwasher and has ended with their total and utter neglect and splinters in feet. We're are unable to fully enjoy our home and that's a violation of housing rights.
2 Updates & Rebuttals
Susan
Puyallup,Washington,
United States
Hon jacob
#2Author of original report
Fri, June 14, 2019
Hi Jacob, I’d be happy to speak with you. They still have not 100% repaired our items. They did give money off in rent for the flooring, took more time on the roof and still have not finished the ceiling repair in my sons room from the roof leak.
Our reward for complaining they fix the home they manage was to increase our rent over $300! I did get that negotiated down to $85, still a complete and total rip off. This company needs to be taken to court for retaliation, violations of Washington Law on maintenance repairs. I’d like to speak with further as well.
Jacob
Steilacoom,Washington,
United States
Seeking others victimized by Pathlight
#3General Comment
Thu, June 13, 2019
In reponse to the other victim of Pathlight from Puyallup. I'm also a JBLM servicemember being victiminzed by this company. I only wish I had read into this company before signing a lease with them. Signing the lease was the single worst agreement I've signed up for. Absolutely attrocious company, inept, incompetant and predatory.
I'm looking to coordinate some efforts with other victims of Pathlight. I am under Team West which is run by Ethan Aziz. He just hung up on my and literraly said my attempts at getting required repairs compelted were "I kept crying about it."
Please email me at [email protected] This offer is open to anyone who has been in a lease with this company. I'd like to chat about your experience and determine if we can work together.
