Complaint Review: Prime Properties - Austin Texas

This tenant correctly stated we provided him move out instructions, which we do with all vacating tenants, to help them honor and recall their legal obligations in their lease.  Although this individual thinks his itemized statement is "BS," it does accurately list the actual expenses incurred to address failures on his part in honoring the lease and associated move out instructions in our email reminder.  

Our move out instructions suggest using specific vendors to do work which they, the tenant, otherwise might wish to hire out that we recommend.  The reason for this is our vendors know our quality expectations and, to the extent they fail to honor such, are required to go back and address whatever shortcomings may have occurred, at no additional cost.  This tenant ignored such, hired a cleaning company that simply did not do a thorough job, requiring us to reclean the property charging same back to the tenant. 

It's up the tenant to inspect the work done by whoever they hire to ensure proper completion of the work.  Prime Properties has no legal rights to ask the tenant's hired vendor to go back and do a better job, as we did not contract with them in the first place.  Had this tenant of followed our suggestion and hired one of our vendors to do the clean-up, we would not have had to charge anything in addition.  Under the circumstances, we had no option but to have our vendor clean up what was not done properly the first time.  Photos and paid invoices were supplied to this tenant to prove the entire matter.   They were apparently ignored.

This tenant did, however, hire our vendor for the carpet cleaning for which the job was done well, and there was no additional work, or related charges required. 

This same dynamic applies to this tenants’ hiring of someone to do the yard work; whatever was left needing attention, was addressed by us and accordingly charged back to the tenant. 

Remounting a towel bar involves the cost of the bar, the time for a vendor to look at it to match it with style and quality, travel to a hardware store to purchase same, return and install, including any sheet rock repair that may be involved.  We would have preferred the towel bar was not damaged and in need of replacement obviously.  Same dynamic applies with this tenant’s complaint on a window blind – the cost to purchase and install (we think it best to avoid emotional conclusions devoid of details as such appears narrow minded and self-centered).

The end point here is that all charges this tenant complains of were properly charged back to him.  If we did not charge such, the owner/client would be forced to pay for things the tenant is liable for, in which case we would be violating our legal duty owed to our client. 

In conclusion, this tenant’s assertion, “PRIME PROPERTIES WILL STEAL FROM YOU” is patently absurd.  We wish all tenants left their vacated units in the same condition they rented them in, less ordinary wear and tear, as such allows us to ethically refund 100% of their deposit – a prospect we love as everyone is happy,  owner and vacated tenants.  This tenant should indeed file suit if he really feels this way.  Throwing insults does nothing to try to resolve the matter; but only shows a desire to harm the individual/entity to which such are aimed.    

We nonetheless strive to honor both our tenants’ rights, as well as our clients’ rights in all aspects as best possible.  Similarly, in spite of this tenant's erroneous, false, and misleading assertions, we wish him the best. 

It sounds like you left the place in excellent condition. I hope you have photos along with the receipts.  If you have this documentation, then file a small claims lawsuit for a return of your security deposit. First check your lease to make sure that those fees aren't required. Some leases contain a mandatory cleaning fee and other misc extra fees.  If your lease doesn't have those fees, then file a suit.  Some companies only learn when they have been penalized.  

I am a consumer and not affliated with the company. I am just giving you my opinion.