- Report: #1233811
Complaint Review: Quest Diagnostics - Madison Nationwide
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Author Not Confirmed
Why?
Quest Diagnostics
3 Giralda Farms Madison, 07940 Nationwide, USA
Phone:
8004334988
Web:
http://www.questdiagnostics.com/
Categories:
Business Rating:
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Quest Diagnostics 23 Months, Phone Calls, Emails & Still No Response from Customer Service Nationwide
I have been trying to get Quest to address a billing error for just short of 2 years now. I have been in dispute with Quest for over the validity of an invoice in the amount of $614.17.
The short of it:
- Quest tech did not process the insurance information given to them at the time of service—and never has, even though it was provided to them at time of service, during the billing process and to the collection agency.
- Quest tech inputted (coded) the wrong tests and the doctor did not even get all of the test results she originally ordered (e.g., received Vancomycin trough vs Tacrolimus trough, Calcium instead of Vit D, Urine w/out Microscopy instead of w/Microscopy, etc.)
Despite contacting Quest on three occasions via phone, email and website regarding the errors in testing and even filling out insurance information and mailing it to them, I received no help and no response from Quest. I was prepared to pay for the wrong tests, after insurance, just to be done with it; but, Quest did not even run it through our insurance.
Quest turned the account over to AMCA collection agency, early in 2014, and I received notice on February 6, 2014. I contacted AMCA within the first 30 days, disputing the debt on February 20, (11:05 a.m. MST). I called them and they said that they would send me a health claim form within 7-14 business days
On March 10, 2014, I received another statement from AMCA. I still had not received the health claim form. I never did receive a claim form. On May 6, I called AMCA and talked to Felix (8:38 a.m. MST) and spent quite a bit of time on the phone with him while he tried to find our file. He looked under the name of every person in our family, the Pin Number on the statement which is their key identifier, along with the Invoice number and he could find “nothing.” He told me that they had “no record of an outstanding invoice.” I asked how I could still be getting statements if he couldn’t even find a record, but he told me not to worry about it because they didn’t show that we owed anything. I then got another statement on May 19. Same thing. I called on 6-27-14 and was hung up on 4 times. On July 24, I called several times and the number either rang busy (off the hook) or just rang dozens of times and then went to beeping. I did not receive anymore statements.
That was nearly 11 months ago. I have now received an invoice, once again, from a different collection agency, Credit Collection Services, indicating that $614.17 is PAST DUE.
I am reaching out to consumer advocates to help me resolve this issue with Quest. I do not want to feel pressured to pay for tests that I can’t afford, and that are/were otherwise covered under our insurance, had Quest just done their job properly in the first place.
It's no surporse that Quest, whose corporate headquarters are in Madison, New Jersey, has an "F" rating with the Better Business Bureau.
