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  • Report:  #1287675

Complaint Review: Quicken loans - Nationwide

Reported By:
geneb - TN, Tennessee, USA
Submitted:
Updated:

Quicken loans
Nationwide, USA
Phone:
(800) 226-6308 x 32964
Web:
guickenloans.com
Categories:
Tell us has your experience with this business or person been good? What's this?

I received a email about VA loans. Seeing that I'm a Veteran I figured I would like to see if I could get a VA loan for a home. Well, I received a call from Quicken loans and I was asked if I am a Veteran. With in 5 minutes I was told that I am approved by the VA for a home loan. They asked how much I needed. I told him that I have not even started looking for a home so I figured I would like to have $ 80,000. A couple of minutes later he said that I was preapproved for the loan through the VA. My wife and I started looking at houses and was shocked to find out that the prices were alot more than what we had thought for what we wanted in a home. So I called Quicken loans and asked if we can increase the amount to $110,000. After afew minutes he said " No Problem". We then found a home that we really wanted and I made the call again and I ask for an increase to $115,000. Remember! This is a VA loan!. Again, he said no problem. So, My wife and I made an offer and the seller excepted the offer. House went into contract. About 1 mouth later no progress from Quicken loans. I then contacted another loan company and one of the first questions that she asked me for was my DD214 from the military. I laughed, She asked me what I was laughing at. I told her that she was the first to ask for that! I then called Quicken loans and asked him how he had got me preapproved for a VA loan. He responded that he HAD me preapproved and that he needed to put the package together to GET APROVED!! It doesn't take a rocket scienctis to figure out what had told me! They never had me preapproved! !!!! They stright up lied from the beginning. They also wanted me to give them $ 400 for the aprasal and the money would returned to me at closing. I would not agree to those terms. We have found a home that we are in closets now with a loan company and they have not asked me for anything yet. People " DO YOUR RRESERACH BEFORE JUMPING ON THE FIRST COMPANY THAT CALLS OUT OF THE BLUE!!!



2 Updates & Rebuttals

You have my info!!!

#2Author of original report

Sat, February 20, 2016

 You have my email address and phone number in your files. William


Carl@QL

Detroit,
Michigan,
USA
QL Response to VA claim

#3UPDATE Employee

Wed, February 17, 2016

Hey, there, we're sorry to hear about your experience with us and would like to look further into this situation. If you'd like to provide some additional details, please email my team at [email protected]. Thanks.

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