Crystal
Pinellas Park,#2Consumer Comment
Sat, October 23, 2004
When we purchased our Rainsoft the salesman lied about the financing and we ended up buying it anyway. We've had it for three years, having to replace the timer motor once. Now, we need a new filter for our under the sink filter. I called our local distributor, a company called Daystar Marketing. The "gentleman" I spoke with, who called me honey, darling and sweetie the whole time I was on the phone with him, wasn't willing to have someone come and install a new filter without me paying for a load of salt, which I didn't need. I told him that I hesitated to even call them because they had screwed me once before and this guy obviously doesn't understand the concept of customer satisfaction. Now, I think the softener is broken and I hesitate to even call Daystar Marketing. Who else can I call that might be able to take a look at it and fix it, if necessary?