Jeff
98034,#2Author of original report
Mon, December 29, 2003
Sixty three days after Ritz was paid-in-full for the sectional it was delivered and basically what we expected. Again, the product was fine, it's the service that was beyond bad. I still believe the sales representative misled us regarding delivery date and product price simply to "close the deal" and then refused to return our calls for fear we would try to cancel. The owner did follow-up as a result of this report and apologized profusely for the series of "misunderstandings" and promised to be more pro-active in responding to customers questions in the future. So, go ahead and do business with Ritz but I would advise you to get ALL verbal promises in written form on the contract.