Mark
United States of America#2Author of original report
Sat, December 08, 2012
I wanted to provide an update on my issue with Route 66. After getting through the first line customer (no service) rep, I was contacted by a manager who reviewed my claim. This gentleman was extremely cordial and we discussed each of our postitions. While he maintained that the policy indicated that they wouldnt cover any diagnostic work, shop supplies nor taxes, he covered all of these and the repair cost me nothing. This is above and beyond for sure, as I was OK with the taxes and the shop supplies, but disagreed with the diagnostic. I stated my position that the lack of covering diagnostics in the future would tend to have me tell the techs to just replace everything concerning the potential issue and forget about charging me for diagnostics. I told them that they benefit from diagnostics so they dont have to pay for what is not broken. Just charge more for the policy and cover it if need be. Bottom line is that they did step up and go above and beyond after my complaint, but their policy here needs to change.