- Report: #1463049
Complaint Review: Seagate Beach Club - Brooklyn New York
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Author Confirmed
Why?
Seagate Beach Club
3700 Surf Ave Brooklyn, 11224 New York, United States
Phone:
7183724477
Web:
Www.seagatebeachclub.com
Categories:
Business Rating:
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Seagate Beach Club Stole membership fee after cancellation; provided no services Brooklyn New York
This place is at best incompetently run and at worst is a criminal enterprise. They have essentially stolen $3000 from my husband and me. Here’s the situation: on the last day of June (three months ago), we decided to visit and consider membership. We were told that it was not possible to buy a day pass, so if we wanted to spend the day there, we’d have to purchase a membership for $3000. However, we had the option of canceling within 3 days if we didn’t like the place. (This is actually a requirement under NY law for all contracts for services - they have to have a 3 day cancellation option.) We spent the afternoon there and we were not impressed. The place is overrun, hectic, and not tidy. Smoking is permitted so much of the property reeks. It is also extremely disorganized; when we stopped by the office before leaving to confirm the process for cancellation, someone told us "just a minute” and then proceeded to disappear behind a closed door and get into a screaming fight with several colleagues. We decided we definitely weren’t interested in being members. None of this, however, is what leads me to write this review.
Rather, it’s the fact that - three months after we canceled, and having spent countless hours of our lives on the issue - we still have not gotten our money back. Within the 3 day window, we called, emailed, and sent a letter by *certified mail.* We first heard back quickly and someone named John said that we’d get our refund. When that hadn’t happened after a couple weeks, we followed up, but hit a wall: there was no response to our repeated calls and emails. Over Labor Day weekend, we finally connected with a person named Barbara, who claimed to never have heard about the situation before, and who asked for the "cabana number” associated with the membership we bought, because otherwise "how was she supposed to find our contract.” (We provided the cabana number, but I’ll just note that apparently this business, in 2018, does not have the ability to search its members by last name.) She said she’d take care of it, too, but she didn’t. More recently, still another person reached out and told us he’d provide the refund by September 28, but now that date has come and gone with no refund.
My husband and I are both lawyers so the last thing we feel like dealing with in our free time is a lawsuit, but we’ve been left with no choice and are planning to file suit in small claims court. The whole thing makes me suspicious of the "no day pass” policy: it may be a practice for this club to simply steal the membership fees of those who exercise their cancellation rights. So Seagate Beach Club: mediocre facilities, poor management, will steal your money. Stay far away.
