- Report: #1391284
Complaint Review: Sears Home Warranty - Nationwide
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Author Confirmed
Why?
Sears Home Warranty
Nationwide, USA
Phone:
855 256-2467
Web:
Searshomewarranty.com
Categories:
Business Rating:
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Sears Home Warranty failed to perform, i.e. sold me a repair contract but refused to perform. Nation Wide, but Home Office is Ft. Lauderdale, F Nationwide and Home Office is in FL
Back in march '17 I took out a Sears Home Warrentee plan to cover Laundry & Kitchen Alliances, @ a cost of $50/month + taxes. Come this past June my Refrigerator started to leak water from the ice cube maker and cold water dispenser mechanism. I called Sears warrentee service and was told that they were very busy and would have to farm it out to an other repair service, Appliance Plus. The next day a man from Appliance Plus showed up and immediately asked to use my toilet. He then charged me $75 and to look at the refrigerator. afterwards he advised he would return in 3 or 4 day with a new part. A week later after not hearing from him or Appliance Plus I called Sears Repair service back to complain that my Refrigerator was still leaking and Appliance Plus hasn't even had the decency to call me back ,
they advised that they would call them, I was put on hold and when Sears got back on thge phone I was told that Appliance Plus was at that very moment trying to call me, so I hung up to wait for the Appliuance Plus call, I waited a other whole week for this promissed call and then Called Sears back again I was promissed a call from Appliance Plus. This time they called and advised they would be their the next day. When the same repair man as the first time showed up the first thing he said was, can I use you toilet, At least he's consistenent . He then again looked at the same refrigerator and said he would have to get a part. He didn't bring the part he was supposed to bring from last time . I woundered if he comes back a 3rd time will he again have to use my toilet ?
The next day Appliance Plus called and said they would need to replace the internal water tank and it will cast $80.00 because its not covered. They went on to say I should look in section 2.1 of the contract where it say they don't cover the water tank. I checked the contract and it says no such thing. Sears Warrentee service is a useless rip off service. I advised them that I was cancelling their service because of their failure to perform. I also requested a full refund of what I already paid them.
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