I made a claim for refrigerator and freezer and freezer ice maker not working on a Saturday, Tuesday the following week no contact on service repair, I called and the CS suggested that I wait a few more days. This was unacceptable, I asked that a CS manager contact me by Wednesday evening latest. No contact or follow up was made. That Friday I called and explained that I was not satisfied and has resolved my issue by hiring Best Buy Geekk Squad and I wanted a full refund of the purchase of service contract from them. Now they are trying to charge me for the contract includi the cancellation fee. I fully intend to report this as fraudulent misleading sales and theft to the sate of Texas attorney general office.
they told me if I paid the entire contract in full I would receive two free months, they are actually trying to charge me for them. Please do not purchase any plans with this company, they are a scam, three times of dissatisfied customers as satisfied.