- Report: #1251342
Complaint Review: SELECT HOME WARRANTY - MAHWAH New Jersey
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Author Confirmed
Why?
SELECT HOME WARRANTY
ONE INTERNATIONAL BLVD. SUITE400 MAHWAH, 07495 New Jersey, USA
Phone:
1-855-267-3532
Web:
N/A
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SELECT HOME WARRANTY CLAIM REFUSAL MAHWAH New Jersey
I had a problem with my home air conditioner. It stopped running completely. I called SELECT HOME WARRANTY. I had purchased a repair contract from them for $400 for one year. The way it works is I pay $45 for the service call and they pay the rest.
They sent me an e mail with the name of a contractor who was supposed to come to my home to repair the air conditioner. When I called the contractor he informed me that he was not going to do any work for this company.
I called Select and informed them and they apologized. I was told to find a contractor and send them the bill. I hired a contractor to do the repair. The bill was $120 of which I should have had only to pay $45.
.I faxed them the bill as requested. Four weeks after they received the bill, they informed me that they wanted a copy of the canceled check. I then mailed them a copy of the canceled check. They informed me that they have a mail sorting room and it takes time for them to receive mail. Four weeks later, they still had not received a copy of the canceled check. I finally gave in and faxed them a copy of the canceled check. they now claim that the work I had done was what they call maintenance and I am not covered for that.
The receipt from the contractor states that they flushed the system, replaced pcv pipe and checked the freon level. This is a repair and not maintenance as they claim. They owe me $75 for what they should have paid the contractor. They flat out deny that this is a repair. I have been told by another contractor that they are the worst company he has ever dealt with. I want to warn people that they will promise you anything and do whatever they can to giving you any money for work that has to be done. If you read their contract which I did not, you will see that almost anything you need done is excluded.
