Complaint Review: SELECT HOME WARRANTY - Mahwah New Jersey

This is my experience with SELECT HOME WARRANTY.

In and around February 2014 I called SELECT HOME WARRANTY for a warranty on my home. The sales representative I spoke with gave me several quotes, first it was $700 yearly then it went down to $650 then it went down again to $560. I decided to take the one for $46.67 monthly which was the best package with a $60 deductible fee.

  Around June 2014 I had two small leaks in two separate bathrooms. I called select and was told I would be responsible for paying $120 seeing this was two separate problems, I agreed to pay. The contractor came and fixed both leaks, this was done on a Saturday. On Sunday I hear a blood curling scream from my granddaughter downstairs, I ran thinking that the baby had died but what I found was water gushing from the pipe, there was so much water it had soaked through the carpet in the foyer   , I somehow turn off the water and found out that the plumber had not secured the connection properly thus causing it to break loose.  I called the plumber and explain the problem, he return and instead of an reimbursing me for the water damage he gave me a key to the water meter stating if the water company ever turned off my water for nonpayment this key could be used to turn it on. I called SELECT HOME WARRANTY and told them of my experience again no apology.

The second time I had a problem with my garbage disposal; I call SELECT HOME WARRNTY and told them the garbage disposal was not turning on. They dispatched a Plumber but, before the plumber arrived they call me and I again stated what was going on, they intern told me that was not a plumbing problem but an electrical problem, they did not come out. I waited for a couple months as I had to be with my dad in another state. On my return I called SELECT HOME WARRNTY, It took almost a month with me going back and forth with them to send someone out to fix the problem, instead I got an email stating that I need to have the repairs done and they would reimbursed me the money I paid. I told them I will not and after five weeks of waiting I sent complaints to the BBB and cancelled my contract.

Once this was done I got a call from a supervisor by the name of Rick, he left me several voice messages and emails, I got in touch with Rick and he assured me he will take care of this repair and he would reimburse me the deductible since this situation had taken so long for them to addressed. I would need to send him an invoice and he would request the $60 deductible back, he again dispatched a plumber. When the plumber arrived I paid him $60 and he confirmed the problem was not plumbing related but an electrician was needed to do the job. I called SELECT HOME WARRANTY and an electrician was sent and the problem was resolved. I emailed Rick the invoice and he assured me that it will take 10 to 14 days for the refund to be processed. On Wednesday 13^th of January I sent an email to Rick requesting a status only to received several email stating that no refund was processed.

On January 11^th I got up to take something out of my refrigerator and found it to be warm with everything melting in the freezer section, I  sent an email to SELECT HOME WARRANTY and received an email with the contractor information. It took the contractor 3 days to come to my home. He diagnosed the problem as the unit has a bad compressor that needs to be replaced. The warranty does include compressor so I assumed that SELECT HOME WARRANTY would either replaced the compressor or replaced the unit. Since this was an emergency I called SELECT HOME WARRANTY and spoke with a supervisor   who informed me that they will not approved a claim for this compressor and came up with another name such as Sealed system- I explained to this supervisor that on the order the contractor left mentioned nothing about a SEALED SYSTEM. Again I was told unfortunately THEY WILL NOT COVER THIS REPAIR but I could have the repair done and pay out of pocket and they will think about reimbursing me a percentage of what was paid. I again paid this contractor $60 only to be turned down once again by SELECT HOME WARRANTY.  I have since cancelled the contract and will seek damages from a small claims court to recouped all the money paid into this company

To sum this all up I think SELECT HOME WARRNTY IS A RIP OFF COMPANY THAT WORKS IN CONJUCTION WITH THEIR CONTRATORS TO SKIMP MONEY FROM CUNSUMER AND THEY SHOULD BE STOPPED.

MARLYN MINOR