Complaint Review: Skin noir and Eye noir - Santa Ana California

So I found a website and decided to try the "FREE" sample.  Once getting on to the website I had to enter my information which included my credit card.  Then as I was trying to submit my order for the "FREE" sample it told me there would be a small shipping charge.  OK...fine.  Then it showed me another product Eyenoir, so I thought I can use that as well and marked yes.  Again another small shipping fee.  I was trying to get to the final to submit my order and it just kept trying to add more and more stuff.  So I backed out comletely from this website and cleared all the fields that I had entered.  After all the add ons and not being able to just submit I was done with the website and the product.  Little did I know that their website had already captured all my info.

I received my free samples of Skinnoir and Eyenoir on Sept 8, 2016, at the small shipping fee of around $11.89.  They came US POSTAL service and I am more than sure it did not cost them this to ship the small package.  I ship and mail things all the time.  Then on Sept 13, 2016 I notice 2 charges on bank statement one for $89.95 and the other $85.95 from a company called Skin Regenerate and Eye Refreshen a total of $175.90.   So I immediately call my bank and want to know what and who these charges are from.  My bank gives me two telephone numbers 888-217-4896 EyeRefresh and 888-553-4058 Skin Regenerate and so I call the first one.  It is Skinnoir "Eye Refresh" that I reach.  

The representative Carrie is her name, that answers askes how she can help.  I tell her that her company has charged me for something that I did not order or want.  I tell her the whole story about the website and that I had cleared everything out and did not even want the free samples but I received them and was already charged for them.  She precedes to tell me that I signed up for a skin care package and that they are shipping me the product.  I told her "NO" I don't want the product I barely had anytime to try the samples.  I tell her to stop the shipment and refund my money.  She tells me that the product has been sent and that I would have to track down the package through my post office and gave me the tracking number to give to the post office.  I tell her that I will contact the post office but that I want a full refund of all my money.  She offered me a 50% refund and told me that once the package is retruned that they will give me the rest of my money.  

Well turns out the tracking number I was given for the package was for the free samples.  Needless to say I never received another package from them and never got a full refund of my money.  I only received a credit of $44.98 from Skin Renegerate, which means they have keep $130.92 of my money for services that I did not order or ask for and no product was ever sent to me. Now I am not sure about the rest of the world but I do not have $130.92 to just toss out the window or give away.

This company is terrible and the business practices are simply appalling!!!!  I need to know what else I can do to get the rest of my money????   Maybe I will call back and ask for the business legal counsel address, business license number and the federal ID number for the business as well, and see what results I get, as in the prevoius posts no one says if the issue was ever resolved and if they received their money back.  But I am determined to get mine back!!