- Report: #1416808
Complaint Review: Smartpay - California
Reported By:
Jennifer -
Moosup, other, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Smartpay
California, United States
Phone:
(844) 663-1309
Web:
https://home.smartpaylease.com
Categories:
Business Rating:
(0)
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Smartpay lease Lease cell phone product bundled with cell service plan California
Report Attachments
I leased my phone January 2017 the purchase price of my iPhone was just over $600 over the total loan over the course of 15 months was just over $1400 which equaled out to 15 payments of 130=89 for the phone and 49 for the cell service. My payments came out of my account automatically and I was never late once yet my cell phone was shut off every month sometimes days sometimes weeks, I called Smartpay and then they insisted it was straight talk the cell service provider, I called straight talk and they insisted that Smartpay didn’t pay the cell service. And no one would turn my phone on, I actually had to pay an extra 49 to keep my phone on for 8 of the months and one of the months they double charged me.
In all they over charged me approximately $400 or more. I have paid off my loan and paid my cell payment through straight talk on 12/6/17- because my cell service was shut off mind you my payment wasn’t due until the 9th of December, straight talk reactivated my phone, then on the 9th my cell was deactivated again, I paid my loan off and my phone is still not working. I called the 9th twice the 10th twice the 11th twice the 12th twice and the 13th twice and to no avail I still have an inactive phone. Yet the phone is paid off and the cell service is paid for. I got evicted on the 27th so I am homeless and really need my phone, what’s worse I have 2 small children so I really need the phone in case the school calls, as if that isn’t bad enough I lost my job on the 5th and have been waiting on calls back from perspective employers yet the only thing I have been able to do is try to find public phones because Smartpay won’t turn my phone back on.
