Dennis
Mesa,#2Consumer Comment
Fri, September 15, 2006
You have to be careful with this company. i bought a car from them and found a tracking device under the dash. I will try to find all thier customers and notify them.
Dennis
Mesa,#3Consumer Comment
Fri, September 15, 2006
You have to be careful with this company. i bought a car from them and found a tracking device under the dash. I will try to find all thier customers and notify them.
Dennis
Mesa,#4Consumer Comment
Fri, September 15, 2006
You have to be careful with this company. i bought a car from them and found a tracking device under the dash. I will try to find all thier customers and notify them.
Dennis
Mesa,#5Consumer Comment
Fri, September 15, 2006
You have to be careful with this company. i bought a car from them and found a tracking device under the dash. I will try to find all thier customers and notify them.
Aaron
Bellingham,#6Consumer Comment
Wed, October 08, 2003
Now how they did it in fact was very cowardly and unprofesional. In Arizona Any car bought that has a leinholder must have FULL COVERAGE insurance. I do agree that the the company is a joke and so is the entire state for that matter (its still the wild west)thats why I had to sell everything I own and moved to Washington state after living and loving AZ my whole life Face it your were worked over by this car lot and you may never be reimbursed but what a lot of Arizonans have done is chalk it up as a loss and get the heck outa az.
Amy
Mesa,#7REBUTTAL Owner of company
Sat, October 04, 2003
There was a 4 week time period between the date we set up payment arrangements and when the car was reposessed. During that time I spoke to our customer many times on the phone. The fact remains that the terms of our original contract and the payment arrangements were not honored. One unreturned phone call does not make "unethical" business practices, in my opinion. We are very sorry that we cant resolve this issue and wish them nothing but the best in the future.
Serita
Glendale,#8Author of original report
Fri, October 03, 2003
Like she said some of the informartion is true that she gave, but some of it is not. Now the fact that the matter we didn't have any insurance was true, I don't agree with the amount owed. How ever as I stated they did setup payment arrangements, but then when we called Amy about the arrangements she said that she was going to call us back, she didn't, we called her back. We called again on Tuesday heard nothing from her, and we called on Wensday and Kevin the sales associate stated that "she was picking up her boy. We still wonder why we didn't get a call back. i'll tell you why instead of them facing us as and advising that the wanted the car why come get it like cowards in the middle of the night. We are not going to try to keep the car, it's not worth it. I still like to make point that they unethical in their pratice regardless if it is the law or not. For on thing, we are not mad, we just couldn't understand the pratice and isn't it crazy how Amy can respond to Rip Off Report, but can't even call or send written notification, because like I said it is a cowardly move. Knowing this we are cool. God don't like ugly and it wasn't meant for us to have that car. In conclusion I don't agree with Southwestern Auto's pratices and I whole heartly agree for fault in falling behind, but it was a learning experience and I know and many other people now know.
Amy
Mesa,#9REBUTTAL Owner of company
Thu, October 02, 2003
Although parts of this story are true, other parts are very wrong. We did sell a car to this customer that broke down and we were unable to repair. We DID put them into another car that drove well. We do understand that sometimes people fall on hard times and have trouble making their payments. We DID make payment arrangements with the customer. The customer came into our office on 8-29 to set up payment arrangements that we agreed to, even though the customer was two payments behind and didn't have insurance which set them up as a default account already, according to the terms of our original contract. The payment arrangements were that the customer was to come in every Friday until they caught up. This means that they wouldv'e come in on 9-5, 9-12, 9-19 etc.. The customer came in only one time, on 9-12. I informed the customer that they needed to honor the payment agreement or the account would go into collections. I spoke to the customer many times on the phone and informed the customer that insurance was needed to avoid collections. Our customer was well aware that the terms of our original contract were in default because of not having insurance. They were also well aware that the payment arrangements were not honored by them. At the time of repossesion the customer was $439.28 past due. We are sorry that this customer feels so badly about our company but we feel that we did everything in our power to keep the customer in their car.