Spincycle Owner
Miami,#2REBUTTAL Owner of company
Sun, July 27, 2008
I was just searching around online and came across this report and found it hilarious. I am the owner of the store in this report I am not argentine and don't even speak Spanish as the person writing the complaint said. I own several stores and various other businesses around the country and never heard anything about a customer being upset about not having hot water in any of my stores. All my coin laundries are 24 hours 7 days a week and from time to time things happen, however we have a protocal in place and if any of my employees were aware of any problem with a lack of hot water they know to immediately report it to my manager and she will notify the plumber or my mechanic and the issue will be taken care of with a day or two at the most as the only day we don't have a mechanic or plumber available is Sunday. The only thing I can think of is that this was posted by a bitter ex-employee or a competitor. Finally alot of customers falsely assume that our hot water is not working when they try to hand wash a garment in our sink and don't receive hot water. Our sinks have cold water only and is done purposely so kids or even adults don't waste our hot water or burn themselves. In any event we do our best to provide our customers with the best washing experience possible. Lastly we serve thosands of customers every month and unfortunately we can't please them all but I can assure you 99.9 percent of our customers leave happy.
Miami
Miami,#3Author of original report
Wed, July 19, 2006
Have just called the laundromat--out of curiouslity, I admit--to see if they have hot water. The woman I spoke with said they have hot water. I called 5 minutes later, the same woman told me the hot water would be fixed "tomorrow" The saga continues. Clean up your act, people! (Pun intended).