- Report: #1373825
Complaint Review: Suntrust Bank - Nationwide
Reported By:
Heated in FL -
West Palm Beach, Florida, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Suntrust Bank
Nationwide, USA
Web:
suntrust.com
Categories:
Business Rating:
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Suntrust Bank SunTrust is CRIMINAL. They close accounts and STEAL the money in them! Atlanta Nationwide
I have $11,600+ being held by Suntrust bank for nearly a month now. The funds were sent in via wire transfers and should have been made available immediately. They closed the account on April 28, 2017 and still have not given me my funds. I called this morning and spoke to 2 different individuals, one a manager and was told that they had no intent to send me my money. They said I needed to contact the financial institutions that initially sent the money. I asked what I was supposed to say as of course I had no account information and wasn't their client. I asked where the money was that was received, NO ANSWER. I asked if she was insinuating they had returned the funds to the originator and if that is why she was asking me to call those banks and she said she had no information regarding such. A suntrust Branch manager told me concretely MULTIPLE times that any funds coming in would be disbursed at the time of closing the account. She said I would have a bank certified check within 5 - 10 business days. Any and all Liability is now on Suntrust Bank. They are putting me out of business and CRIMINALLY STEALING MONEY.
4 Updates & Rebuttals
Maggie
St Petersburg,Florida,
United States
Suntrust has alot of explaining to do
#2Consumer Comment
Fri, February 15, 2019
Hope nothing of this nature ever happens to you. And if you are not an emp!oyee why so nasty? SunTrust does some very underhanded moves on many customers.
drue
stillwater,Oklahoma,
United States
The same thing happened to us! Suntrust closed out account and kept the 10,640.71 in it!
#3Consumer Comment
Wed, January 30, 2019
The same thing happened to us! They closed out account for no reason and kept the money in it. Can you please email me at [email protected] so we can chat. We are retaining an attorney. What did you do and what was the out come? It has been 3 months and nothing.
I need a surgery and can not get it because we don't have the money. I had to take out a loan so we could live and the 3 checks I wrote to my mother bounced so I had to pay for all the interest on that too. I'm going to sue the piss out of this bank!
RE: Can't Wait!
#4Author of original report
Wed, May 17, 2017
Jim what is your dog in this fight? There is no defamation. SunTrust has been provided Extensive documentation for all transactions, the branch manager was extremely sympathetic and compassionate, however she was UNSUCESSFUL in getting anyone higher up to actually review said documentation. On what planet is it okay to close someone's account and then NOT forward the funds to them? Closing the account is fine, STEALING the money in it, is not. I would understand if they returned the money to the Originators but that is not the case either. SunTrust has no claim to that money but are keeping it anyway. Jim, I don't care if you do work for SunTrust or not, there are people there that are SHOCKED by how this is going. You are off base. Litigation is imminent.
Jim
USAI Can't Wait!
#5Consumer Comment
Wed, May 17, 2017
Any bank can place a hold on any deposit if it senses a case of possible fraud. READ you account Terms and Conditions. Secondly, it's a very easy legal process for an attorney to go thru Discovery and find out exactly who you are and then file a libel suit against you for your defamatory remarks. In fact, Suntrust, why not move forward with that process? You already have been alerted to this jerk's remarks via your software analysis procedures. Oh, by the way, don't bother saying it...I don't work for Suntrust or any bank!
