- Report: #1326966
Complaint Review: Sweet Paulas Dried - Internet
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Sweet Paulas Dried
Internet, USA
Web:
sweetpaulasdried.com
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Sweet Paulas Dried Sweet paulas, sweetpaulasdried.com Deceptive website promises, Zero communication for weeks Lake Tahoe Nevada, Internet
Placed online order August 16 evening. Paid for express shipping as the site promises to ship same or next day so with express I'd very likey receive by Friday, Aug 19. After payment I recieved an immediate email receipt & order#. I should've gotten a tracking number by August 17 but received nothing. I used the website's contact form 8-17,18,19 to no avail. I got an email that night stating "sorry for the delay but my shipment was delayed. Should receive it next few days". I immediately replied with a very nice "cancel my order & refund my money now.". Radio silence. August 30 I got an email that the money was refunded but it wasn't. I immediately contacted my cc co to report a fraud so they could get my money back but they wouldn't start the process until 15 days had passed since date of order even tho I'd been promised express and that day etc...
.Sept 6 I get an email that my order shipped!!! What??? I replied immediately asking why they'd send an order they refunded? Then I contacted my cc co and sure enough no refund requested or pending or nothin. So, Paula replies with quickest response since this whole thing started, I'm talking maybe couple minutes. "A mistake, I did refund your account blah blah blah". Liar liar liar. I can return the box. I will return the box if she sends a call tag. I'm not paying to return it that's for sure. If she had an ounce of the meaning of the phrase "good customer service" she'd have refunded the money and then after her mistake of shipping the box anyway, told me to keep it with her compliments as a mia culpa. If I'm home when the mail arrives I'll try and refuse the box, Return to Sender. I don't know if that'll work but we'll see. I tried to use my us postal service acct to reroute the package but there's a charge for that & it's not on me to pay more money out to this business. If you can call it that! UGH!
